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Topics - chaimdasap

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Up In The Air / Brussels Airlines saying we never had a confirmed ticket.
« on: November 29, 2017, 07:54:42 AM »
my entire family flew on a united ticket, (booked on united.com using revenue) via Brussels to Israel for succos. upon returning from Tlv,, Brussels Airlines Counter said "your flight is still on waitlist" and being as there is no room, sorry you are denied boarding. (9 pasengers). Is it even possible to receive a confirmed booking from united, then fly half the trip, while a portion of the ticket is still on the waitlist?
here is the email we received from SN following the incident.

Dear______

 

I have received your message regarding your flight SN3294 and UA951 from Tel Aviv to Washington via Brussels on 17th October 2017 in good order.

 I completely understand your disappointment and hope you will accept my sincere apologies on behalf of Brussels Airlines.

 Upon analyzing your claim, I can see that you have made your booking via the Travel agency on the 25th of July and your flight on SN3294 TLV-BRU was on waiting list.

 You have contacted the Reservation Centre on the 26th of July to confirm if you are confirmed for this flight, however you were advised that your flight is still on waitlist.

 Please be advised that waitlist flights can only be confirmed on the day of departure, but unfortunately, there were no space available on flight SN3294 on the 17th of October.

 In view of the above, I am normally unable to respond favourably to your claim for reimbursement.

 In addition, I understand that the discussions you had with our check-in staff were difficult. I thank you for your remarks on the subject and it helps us to evaluate and improve our service.

 We expect our staff to be courteous and polite in all situations and we will make sure to share your comments with the relevant department.

 I apologize again for any inconvenience caused, and hope we can retain your confidence in us.

 

Kind regards,

 

 

Roberta White
 Customer Relations agent |  Customer Relations




what now???!!!

2
Goods For Sale/Trade / looking for AA companion pass
« on: November 22, 2017, 06:57:19 AM »
does aa have such a thing as companion passes? im looking for one.

3
Goods For Sale/Trade / Delta companion pass
« on: November 21, 2017, 05:00:01 AM »
Looking for one delta companion pass expiring later than Jan12 2018

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