I emailed Hyatt Customer Service and this is the response that I got. Me thinks Hyatt may be discriminating against Dans Dealers ;(
Dear XXXXXXXX:
Thank you for your message regarding your Gold Passport account. I appreciate the opportunity to assist you.
I am disappointed to hear that you were not able to utilize your promotional award(s). The free night award was issued as a result of a promotional offer. Unfortunately, these awards can not be extended, reissued, or replaced.
I sincerely apologize that I am unable to fulfill your request. Please feel free to contact our office if we can be of any further assistance.
Sincerely,
XXXXXX XXXXXXXXX
Hyatt Gold Passport Customer Service