Author Topic: Any way to extend expiration of my Hyatt free night?  (Read 8314 times)

Offline milechazzer

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Any way to extend expiration of my Hyatt free night?
« on: November 03, 2011, 02:07:27 AM »
I received 2 free nights in my Hyatt account from the Chase Hyatt Visa offer, but I've only had a chance to use one of them.  The other one seems to be expiring in a few months, and I'm not sure if I'll have a chance to use it.  Is there any way that I can extend the expiration of my free night?

thank you

Offline YudiG

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #1 on: November 10, 2011, 02:04:39 PM »
PUTPAC

Offline Nitantnel

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #2 on: November 10, 2011, 06:09:53 PM »
They expire after a year?

Offline AJK

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #3 on: November 10, 2011, 06:18:52 PM »
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Offline AsherO

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #4 on: November 15, 2011, 06:06:48 PM »
PUTPAC

Are you suggesting he ask Hyatt or are you saying that calling (sometimes?) results in them manually adjusting the expiration date?
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Offline YudiG

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #5 on: November 16, 2011, 06:40:34 AM »
That he call them and ask if there is a solution.

Offline milechazzer

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #6 on: December 21, 2011, 03:42:26 PM »
I emailed Hyatt Customer Service and this is the response that I got. Me thinks Hyatt may be discriminating against Dans Dealers ;(



Dear XXXXXXXX:

Thank you for your message regarding your Gold Passport account. I appreciate the opportunity to assist you.

I am disappointed to hear that you were not able to utilize your promotional award(s). The free night award was issued as a result of a promotional offer. Unfortunately, these awards can not be extended, reissued, or replaced. 

I sincerely apologize that I am unable to fulfill your request. Please feel free to contact our office if we can be of any further assistance.

Sincerely,

XXXXXX XXXXXXXXX
Hyatt Gold Passport Customer Service

Offline AsherO

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #7 on: December 22, 2011, 03:16:58 AM »
Anyone try booking and cancelling to reset the exp. date?
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Offline Nitantnel

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #8 on: December 22, 2011, 08:24:41 AM »
Anyone try booking and cancelling to reset the exp. date?
I booked and canceled this week and my exp shows to be the same date as before. Perhaps it might adjust at the end of the billing cycle though?

Offline sawlw

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #9 on: December 22, 2011, 03:51:14 PM »
was wondering if you cancel after the expiration if tht would work

Offline SoCal Dude

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #10 on: December 22, 2011, 04:33:29 PM »
I've contacted Hyatt during normal hours & off hours in hope of getting extension, etc. and my expiration of 2/29/12 appears to be locked in stone.  One CSR put me on hold, pulled the policy and stated sternly that there is no way to extend these Award Nights.  I've love to hear otherwise but appears you use 'em or lose 'em!

Offline milechazzer

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #11 on: January 01, 2012, 11:12:22 AM »
If my award night expires on 1/31/12, does that mean that I have to use it for a Hyatt stay by 1/31, or can I book before 1/31 for a stay after 1/31?

thanks

Offline Dan

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #12 on: January 01, 2012, 02:18:36 PM »
If my award night expires on 1/31/12, does that mean that I have to use it for a Hyatt stay by 1/31, or can I book before 1/31 for a stay after 1/31?

thanks
PUTPAC, but my guess is YMMV.
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Offline spetropo

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #13 on: March 14, 2012, 10:41:49 AM »
Mine expire in August and they wouldn't extend them for a November Aruba trip.
:(
S

Offline ez1985

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #14 on: March 14, 2012, 10:46:01 AM »
Gold Passport seems to have pretty horrible customer service with anything regarding these free nights.  I was promised Suite nights since I was diamond when I applied for the cc.  It didn't happen since between when I applied and when I got approved I was downgraded.  I had to fight for a couple months until they gave in and I got some pretty nasty reps.

Offline spetropo

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #15 on: March 14, 2012, 10:51:31 AM »
I just sent an SM explaining that I would be staying an additional 4 nights for which I would be paying, I imagine they would like to make that money since I can probably stay the full 6 nights elsewhere in Aruba for the cost of 4 at the Hyatt there. Will see what they say.
S

Offline eliteflyer

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Re: Any way to extend expiration of my Hyatt free night?
« Reply #16 on: January 09, 2016, 09:15:12 PM »
My nights are expiring on March 31, and want to use them in May. In response to a PM to the GP Concierge on Flyertalk:

"We cannot extend the Chase Free Night Awards, we can give you 10,000 points for each award once they have expired though! You just need to let us know within 90 days of the awards expiring that you were unable to use them and would like to redeem them for points and we can ensure you get the correct amount of points in your account."