Isn't that a typical churner? I hope you're wrong...
I guess
his churning crossed their unpalatable line. I think he had opened 6 Chase accounts and a number (had to be at least 3 or 4) non-Chase accounts.
And, boy did they give him a stink about his 150K UR, saying, essentially, that when the account is closed, the points are forfeited, period.
(Another very harsh aspect of Chase as compared to AmEx.)
In the end, he got them to give him 1cpp in the form of a check.