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Author Topic: Airline Compensation Master Thread  (Read 222725 times)

Offline Dan

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Airline Compensation Master Thread
« on: January 29, 2012, 07:29:23 PM »
Airline: Continental
Flight: IAH-HNL
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online and 3 additional times by phone)
Compensation: $200x2 passengers=$400 of CO vouchers.
« Last Edit: January 29, 2012, 07:51:10 PM by Dan »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #1 on: January 29, 2012, 07:49:42 PM »
Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: broken controller
Compensation: 10,000 miles




Airline: Delta
Flight: MIA-MSP
Class: Coach
Incident: Called ahead and was told I was on confirmed standby and when I arrived they told me there was no such thing. (This was at the time when NW and Delta were in the middle of merging. )
Compensation: $50 + 5,000 miles
« Last Edit: January 29, 2012, 08:05:25 PM by sky121 »
"Not all who wander are lost"

Offline goodenglewood

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Re: Airline Compensation Master Thread
« Reply #2 on: January 29, 2012, 07:59:03 PM »
Airline: Delta
Flight: TLV-JFK
Class: BusinessFirst
Incident: Original flight canceled after sitting on plane for four hours, then rescheduled for next night and then canceled again due to maintenance issues. Ended up making a one way award ticket with LH on my own, while some of my other not so lucky friends didn't get home for another day. Fired off a nasty email from the FRA Lounge.
Compensation: An standard email apology, including $200 of E-Certs, and a roundtrip ticket anywhere DL flies. Not enough in my opinion. Their version of the events that unfolded were totally skewed from the truth... was 10x worse than it sounds from the email.

Dear M,

RE: Case 916479

On behalf of Delta Air Lines, I would like to offer you my immediate and sincere apology for the inconvenience caused when Flight 269 from Tel Aviv (TLV) to John F. Kennedy (JFK) cancelled on July 7, 2010.  Further, I regret the additional impact to your travel when extra section Flight 9856, scheduled to depart that evening was also cancelled and you incurred a second overnight stay in TLV.  I recognize how upsetting and inconvenient these flight disruptions were for you, and again, I apologize. 

Please allow me to offer some additional details regarding this incident.

- On July 7, 2010 Delta Flight 269 experienced a hydraulic leak.  As it was anticipated this would be corrected prior to scheduled departure, a
decision was made to board the aircraft.       
- Unfortunately this did not occur, and continued attempts were made to address the maintenance issue while the passengers were onboard.
- This "creeping delay" along with crew restrictions ultimately rendered the crew unable to transport the passengers to JFK.
- Flight 269 was cancelled and extra section Flight 9856 was created to depart that evening.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9856 or on an alternate flight.
- Boarding of Flight 9856 was delayed approximately an hour due to a runway issue.
- Upon completion of boarding, the flight was further delayed due to mechanical problems.  These items were resolved, the aircraft departed the gate, only to return due to another maintenance issue. 
- Once again, on-going delays and crew restrictions necessitated the cancellation of the flight, and extra section Flight 9860 was created to transport the passengers to JFK on July 8, 2010.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9860 or on alternate flights.
- Flight 9860 departed as planned. 

As a gesture of apology for the inconvenience caused by these flight disruptions, in addition to the Electronic Transportation Credit Voucher
(eTCV) gesture already provided, attached is a roundtrip system-wide international ticket that has been reserved for you.  Please keep the document numbers and the Terms and Conditions since the numbers are required for redemption.  Both the eTCV and ticket must be redeemed within one year from the date of issue.  There is no Direct Ticketing
fee for reservations made online at delta.com.   

For details regarding the eTCV gesture, questions regarding the complimentary ticket, or assistance in redeeming either document towards future travel, please contact Delta Reservations at 800-221-1212.

I pledge to you that we are dedicated to providing dependable transportation.  We look forward to a future opportunity of serving your air travel needs.  Thank you for your understanding and for flying Delta Air Lines.

Sincerely,

Toby Broberg
Director, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines


Offline Side incomer

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Re: Airline Compensation Master Thread
« Reply #3 on: January 29, 2012, 08:09:24 PM »
Airline: Delta
Flight: JFK-TLV
Class: Economy (regular ticket).
Incident: flight the way going was delayed by 3 hours. but was notified a few weeks in advance. The way back it was delayed for over 12 hours.
Compensation: $200 in airline vouchers ($100 for the issue on the way going. $100 for the way back). Plus 35,000 skymiles. in addition to the hotels - meals overnight they honored.
Side income is the most solid income... בדוק ומנוסה

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #4 on: January 29, 2012, 08:15:51 PM »
Just checked my inbox and can add a new one to the list here -  :)


Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: flight delayed over 9 hours.
Compensation: $300 voucher per person.
"Not all who wander are lost"

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #5 on: January 29, 2012, 08:16:21 PM »
Airline: United
Flight: JFK-SFO
Class: First (Award business ticket upgraded by airline).
Incident: Flight Attendant felt bad for how crappy the kosher food was
Compensation: $150x2 in airline vouchers

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #6 on: January 29, 2012, 08:19:27 PM »
Airline: United
Flight: JFK-SFO
Class: First (Award business ticket upgraded by airline).
Incident: Flight Attendant felt bad for how crappy the kosher food was
Compensation: $150x2 in airline vouchers
The FA gave you vouchers?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline myb821

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Re: Airline Compensation Master Thread
« Reply #7 on: January 29, 2012, 08:36:20 PM »
The FA gave you vouchers?
well she gave us something that was good for vouchers or miles that was back before my days of knowing about this stuff so we took the vouchers dont remember how many miles we could have gotten

Offline daganster

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Re: Airline Compensation Master Thread
« Reply #8 on: January 29, 2012, 09:00:55 PM »
Airline: Delta
Flight: GUA- ATL
Class: Coach
Incident: FA was very rude screamed at me for going to the bathroom when they were preparing  for landing.
Compensation: 2 * $100 and 2 * $75 voucher.
PS. I sent 2 emails, hence got compensated twice ( Not intentionally for those referring me to the ethical board)


Airline: Delta
Flight: NYC  NAS
Class:Coach
Incident Denied me boarding and charged me $50 to book another flight. I officially arrived less than an hour before the flight.
Compensation: $200x2 passengers=$400 of Delta vouchers.

Airline: Lufthansa
Flight: TLV - NYC
Class: Business (award ticket)
Incident: No kosher meal
Compensation: $50 ( Pretty lousy)




Offline mguy

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Re: Re: Airline Compensation Master Thread
« Reply #9 on: January 29, 2012, 09:38:50 PM »
Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: broken controller
Compensation: 10,000 miles
Pardon my ignorance - What's a controller? The entertainment system?

(I was recently on a CO AMS-EWR in BusinessFirst where my entertainment system was completely broken. Didn't get anything yet.)

Offline MnM1130

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Re: Airline Compensation Master Thread
« Reply #10 on: January 29, 2012, 09:40:06 PM »
Airline: Delta
Flight: TLV-NYC
Class: Economy
Incident: Delayed baggage for 2 days
Compensation: 500$ cash, and 400$ vouchers
this was before the days i knew much about travel compensation.. but faxed and emailed letters about twice a week.. till they gave us our moneys worth.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #11 on: January 29, 2012, 09:42:25 PM »
I was recently on a CO AMS-EWR in BusinessFirst where my entertainment system was completely broken. Didn't get anything yet.
Did you write to them?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mguy

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Re: Airline Compensation Master Thread
« Reply #12 on: January 29, 2012, 09:48:30 PM »
Did you write to them?
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #13 on: January 29, 2012, 09:50:02 PM »
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.
Took them almost 2 months to get back to me.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mguy

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Re: Airline Compensation Master Thread
« Reply #14 on: January 29, 2012, 09:53:04 PM »
Airline: Continental
Flight: MXP-EWR
Class: BusinessFirst (award ticket)
Incident: No kosher meal
Compensation: measly 2000 miles x 2 passengers