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Author Topic: Airline Compensation Master Thread  (Read 1098574 times)

Offline woodbox

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Re: Airline Compensation Master Thread
« Reply #3040 on: March 14, 2017, 10:51:14 AM »
Hi All,
i'm in a  need of experienced advice,
I was flying back TLV to EWR when UA85 flight was delayed and then after canceled(because of technical problems) and moved to the next day at 10am, and then 9pm, they put all of the passengers (the crew was in a different hotel) in "Kfar maccabiah" hotel, when i arrived back to EWR few hours later i got an email from United apologizing and offering only a $200 in vouchers.
any takes on what to do?

Offline a mirrer

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Re: Airline Compensation Master Thread
« Reply #3041 on: March 14, 2017, 11:03:27 AM »
Hi All,
i'm in a  need of experienced advice,
I was flying back TLV to EWR when UA85 flight was delayed and then after canceled(because of technical problems) and moved to the next day at 10am, and then 9pm, they put all of the passengers (the crew was in a different hotel) in "Kfar maccabiah" hotel, when i arrived back to EWR few hours later i got an email from United apologizing and offering only a $200 in vouchers.
any takes on what to do?
file online and ask specifically for 3000 shekel according to the israeli compensation law

Offline Yehuda25

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Re: Airline Compensation Master Thread
« Reply #3042 on: March 14, 2017, 12:32:09 PM »
any use in asking for compensation after EY didnt have our kosher meal? (booked with AA miles)
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Offline woodbox

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Re: Airline Compensation Master Thread
« Reply #3043 on: March 14, 2017, 08:25:52 PM »
file online and ask specifically for 3000 shekel according to the israeli compensation law


thank you for the insight :)
where to i file online? do they have a special form or do i send an email to costumer support?

Offline chinagel

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Re: Airline Compensation Master Thread
« Reply #3044 on: March 14, 2017, 11:03:22 PM »
ly flight tlv-jfk cancelled due to mechanical issues, is that entitled to compensation?

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #3045 on: March 14, 2017, 11:50:10 PM »
any use in asking for compensation after EY didnt have our kosher meal? (booked with AA miles)

I got 10k or 15k EY pp for this, but I confirmed w EY. F.

Offline lindnuck

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Re: Airline Compensation Master Thread
« Reply #3046 on: March 17, 2017, 02:33:01 PM »
Airline: Delta
Flight: LAX-SLC-LHR
Class: Business (award ticket)
Incident: Flight Delay
Compensation: $20k milesx2 passengers=$40k miles

Airline: Delta
Flight: MXP-LHR
Class: Business (award ticket)
Incident: No KSML because rerouted per the delay above
Compensation: $15k miles for one person, $150 voucher for the other person.
« Last Edit: March 17, 2017, 02:37:29 PM by lindnuck »

Offline MeirS

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Re: Airline Compensation Master Thread
« Reply #3047 on: March 19, 2017, 01:37:05 AM »
Delta baggage guarantee gives you 2,500 miles if your baggage cones out more than 20 minutes after arrival.
Officially you need to claim within 3 days. Anything to do if I missed it?

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #3048 on: March 22, 2017, 09:49:00 AM »
LY strike delay - $250 check per passenger.

Offline EJB

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Airline Compensation Master Thread
« Reply #3049 on: March 27, 2017, 05:47:09 AM »
Does israeli aviation law protect lap infants or only those w purchased seats
« Last Edit: March 27, 2017, 06:43:45 AM by EJB »

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #3050 on: March 27, 2017, 11:07:32 AM »
My flight Monday night/Tuesday morning tlv-yyz was pushed back from 12:45 AM to 6 AM. Will cause my to miss a day of work.
Do I have any recourse?
Am I eligible for Israeli aviation law payment?
Can someone help me find award availability that is leaving late afternoon/night on Monday and gets me into YYZ Tuesday morning?

Quote
Please accept my apologies for the delay of our response.
 
I am sorry that you were not made aware of the schedule change to our flight LY029 on the 21st February 2017.
 
El Al staff did try to contact you but there was no email in your reservation and therefore, they left a message on the contact number that was in your reservation.
 
As a token of our regret for your experience as described in your email I would like to offer you a voucher in the amount of USD400 (USD200 each), which may be used as partial payment for future flights with El Al. This is valid for one year from the date of issue.
 
Please confirm and I will send the voucher to you.
 
It is important to note that El Al does not compensate for loss of business, working days, events or meetings.
 
I hope that you will be able to overlook your disappointing experience and allow us the opportunity to serve you again so that we may restore your confidence in El Al.
 
Yours sincerely,
 
Caroline Low
Customer Relations
EL-AL ISRAEL AIRLINES LTD
I guess this is all I could hope for?

Also really disappointing that Global Tours didn't include my email address on the reservation
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Offline woodbox

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Re: Airline Compensation Master Thread
« Reply #3051 on: March 27, 2017, 11:35:52 AM »
Following back and forth with united after asking for the Israeli aviation law payment?
again they refuse to increase the voucher of $200

Quote
Dear
 
Thank you for your cooperation during the cancellation of your recent flight UA 85 from Tel Aviv to Newark.  We apologize for the inconvenience you experienced.
 
Prior to departure, a mechanical issue beyond our control impacted the operation of the aircraft originally scheduled for your flight.  I regret it took so long to resolve the problem and get you on your way.  Although schedule reliability is a primary goal, we know you understand that the safety of our passengers and crew is our first priority.
 
We recognize that how we respond to unplanned delays is vital in keeping your trust.  I understand that our staff advised all passengers of the cancellation and provided hotel and meal vouchers as well as calling cards to those requiring them in an effort to make the delay more tolerable.  All passengers were rebooked on the next available flights to their final destinations.
 
Although compensation under the Israeli Air Services Law is not applicable in this case, we certainly recognize that your travel plans were adversely affected.  In appreciation for your patience, we proactively sent you an electronic travel certificate.  It is valid for one year from the date of issue toward the purchase of a ticket on United or United Express operated flights for the passenger of your choice.
 
We appreciate your understanding and look forward to welcoming you on board a future United flight.
 
Kind regards,
 
Mrs. Amin
Corporate Customer Care
Case: 11887172

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #3052 on: March 27, 2017, 01:03:03 PM »
Following back and forth with united after asking for the Israeli aviation law payment?
again they refuse to increase the voucher of $200
Why is it not applicable?

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #3053 on: March 27, 2017, 01:04:24 PM »
I guess this is all I could hope for?

Also really disappointing that Global Tours didn't include my email address on the reservation

They offered me $250 check. Rosi was the one who emailed me. But not for lap infant :(

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #3054 on: March 27, 2017, 01:10:40 PM »
Why is it not applicable?
They claim they did everything possible to prevent issue and it was unavoidable. This is crap; take them to court.

Offline grodnoking

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Re: Airline Compensation Master Thread
« Reply #3055 on: March 28, 2017, 11:14:02 PM »
My brother:
Airline: TURKISH
Flight: TLV-Turkey-NYC
Class: Economy
Incident: No Kslm
Compensation: Free upgrade to business on the next round trip flight!
And there is a plan to book a new ticket for the next zman, so this is perfect.
« Last Edit: March 28, 2017, 11:21:17 PM by grodnoking »
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Offline Z56

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Re: Airline Compensation Master Thread
« Reply #3056 on: March 28, 2017, 11:16:30 PM »
My brother:
Airline: TURKISH
Flight: TLV-Turkey-NYV
Class: Economy
Incident: No Kslm
Compensation: Free upgrade to business on the next round trip flight!
And there is a plan to book a new ticket for the next zman, so this is perfect.

Wow! That's some compensation ;)
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Offline mmgfarb

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Re: Airline Compensation Master Thread
« Reply #3057 on: March 28, 2017, 11:17:56 PM »
My brother:
Airline: TURKISH
Flight: TLV-Turkey-NYV
Class: Economy
Incident: No Kslm
Compensation: Free upgrade to business on the next round trip flight!
And there is a plan to book a new ticket for the next zman, so this is perfect.
Wow!
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Offline TimT

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Re: Airline Compensation Master Thread
« Reply #3058 on: March 28, 2017, 11:18:43 PM »
Nice!

Offline EJB

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Re: Airline Compensation Master Thread
« Reply #3059 on: March 29, 2017, 12:57:10 AM »
Now everyone here is gonna book Turkish flights and complain about missing ksmls