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Author Topic: Airline Compensation Master Thread  (Read 257122 times)

Offline B.D.Da'ehu

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Re: Airline Compensation Master Thread
« Reply #3105 on: April 19, 2017, 01:08:14 PM »
I flew IB J MAD-JFK and they had a power outage that shut down the IFE and lasted for close to an hour.

Is it worth the bother to call? Would they give anything significant?
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Offline lindnuck

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Re: Airline Compensation Master Thread
« Reply #3106 on: April 19, 2017, 06:10:04 PM »
I booked a ticket from Israel to New York. It was a 9AM flight to land in JFK 2PM EST. I thought that would be enough time to get in after luggage and everything for Shabbas because I live only 30 min from JFK.
However, right before boarding I realized my flight was going to Newark not JFK. I was so confused I thought I had made a mistake in booking my ticket so I quickly got on my computer and checked and saw I did in fact book a ticket to JFK not Newark. So I quickly ran to the boarding desk and told them that I had booked my ticket to JFK not Newark. They told me that a few hours prior to the flight the JFK flight was cancelled and they put everyone on the JFK flight onto the Newark flight, which was leaving at the same time.
The only problem was, was that I live very far from Newark and I had planned for someone to meet me at JFK not Newark and I couldn't find anyone to pick me up from there so close to shabbas with Friday rush hour traffic. I kept complaining to the lady and she kept telling me there is nothing we can do.
I ended up getting on the flight and thanks to global entry I was outa there quickly an took public transportation to get home and I got home minuted before Shabbas. This was absolutely outrageous to me. It's one thing to switch my flight to a different flight to JFK, but to completely switch me to another airport/ another state without even telling me, absolutely outrageous. Especially ELAL who apparently is so sensitive to "Jewish tradition" didn't care about people's plans for shabbas.

Any advice on what I can do for compensation?
Thanks!

It's worth a call. I had a similar experience once when I had an 11pm flight LAX-CDG-TLV that left Saturday night. It was tricky because it was the only flight I could find that left late enough to be after Shabbos, but early enough to land in Israel in time for me to be where I needed to be on Monday.

Shabbos ends, and I check my phone, and there are 3 messages from Air France, all from during Shabbos Fri/Sat: the flight was cancelled, they needed me to call to rebook, and then finally they said they rebooked me for 2pm on Shabbos! So now I had missed my flight, and there was nobody on the phone who could tell me what to do next.

I ended up going to the airport and making a stink, and they got me finally onto another airline that allowed me to make it to my destination in time. But I regret not asking for further compensation as I lost an E+ seat that was paid for. Before I knew about Dan's site.

Anyway, call them, what do you have to lose?

Online Sam Finkelstein

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Re: Airline Compensation Master Thread
« Reply #3107 on: April 19, 2017, 07:23:01 PM »
I got my bag in what I thought was less than 20 minutes from DL, but tried my luck with the 2.5k miles and scored. Is it possible that it's just not enforced?
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Offline Tom Brady

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Re: Airline Compensation Master Thread
« Reply #3108 on: April 19, 2017, 11:47:06 PM »
Am I entitled to (or can I expect some if I ask for it) compensation for a 4 hour and 50 minute delay on AA not due to weather? I think they cited air traffic as the reason for the delay.

Online EJB

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Re: Airline Compensation Master Thread
« Reply #3109 on: April 19, 2017, 11:51:47 PM »
Am I entitled to (or can I expect some if I ask for it) compensation for a 4 hour and 50 minute delay on AA not due to weather? I think they cited air traffic as the reason for the delay.
No. Can you ask? Yes. Will you get? Ymmv. Claim how the delay wasn't communicated well and that significantly impacted your trip.

Offline myi

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Re: Airline Compensation Master Thread
« Reply #3110 on: April 20, 2017, 12:25:16 AM »
No. Can you ask? Yes. Will you get? Ymmv. Claim how the delay wasn't communicated well and that significantly impacted your trip.
Do they have specific timing to be eligible for coverage? 6hrs would do?
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Re: Airline Compensation Master Thread
« Reply #3111 on: April 20, 2017, 12:50:50 AM »
Do they have specific timing to be eligible for coverage? 6hrs would do?
It's all up to the rep. They don't have to give you anything and usually don't

Offline PillanSmye

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Re: Airline Compensation Master Thread
« Reply #3112 on: April 20, 2017, 01:13:20 AM »
Anyone have a good email or contact for Cathay other than their online form? 

Botched check-in, late flight, raw meal, broken seat, broken entertainment system, purser doing nothing to solve the issues.

After 40 or more great Cathay flights I guess I got every problem all at once.

Offline grodnoking

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Re: Airline Compensation Master Thread
« Reply #3113 on: April 20, 2017, 09:35:42 AM »
Anyone have a good email or contact for Cathay other than their online form? 

Botched check-in, late flight, raw meal, broken seat, broken entertainment system, purser doing nothing to solve the issues.

After 40 or more great Cathay flights I guess I got every problem all at once.
Better than getting it on five different flights, at least it's over for 40 flights now.
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Offline metsgiantsfan

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Re: Airline Compensation Master Thread
« Reply #3114 on: April 20, 2017, 11:05:53 AM »
Was scheduled to take a jetblue flight from NY to Florida a few days before pesach. Flight ended up getting canceled bc after 3 hours of telling us "the pilot is on his way", he ended up timing out. The pilot was at the wrong airport. Not sure if he showed up at the wrong airport accidentally or his flight got diverted.  Had to wait three days till a flight had available seats to fly us down.  Jetblue gave everyone $100 jetblue credit.  compensation Seems really weak to me..we missed out on 3 days of our vacation bc the pilot timed out..suggestions what you think is fair to ask for?

Offline PillanSmye

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Re: Airline Compensation Master Thread
« Reply #3115 on: April 21, 2017, 05:28:37 AM »
Anyone have a good email or contact for Cathay other than their online form? 

Botched check-in, late flight, raw meal, broken seat, broken entertainment system, purser doing nothing to solve the issues.

After 40 or more great Cathay flights I guess I got every problem all at once.

Sent a submission through the online complaint form  and via email to Marco Polo Club.   Recieved a response in about 30 hours although not sure from which channel.

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Re: Airline Compensation Master Thread
« Reply #3116 on: April 21, 2017, 07:24:23 PM »
Airline: Jetblue
Flight: SMF-JFK
Class: EMS
Incident: Recline didn't work.
Compensation: $25 Credit + 900 points refund for points paid to upgrade to EMS.

Offline shmoe joe

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Re: Airline Compensation Master Thread
« Reply #3117 on: April 23, 2017, 12:44:56 AM »
I booked bussnies on air China via Delta sky Miles And got confirmation number and emai and my point were deducted. now when I called in Air China to confirm kosher meal etc. they tell me that there is no such ticket # my flight is tomorrow!!!!
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Offline grodnoking

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Re: Airline Compensation Master Thread
« Reply #3118 on: April 23, 2017, 12:52:10 AM »
I booked bussnies on air China via Delta sky Miles And got confirmation number and emai and my point were deducted. now when I called in Air China to confirm kosher meal etc. they tell me that there is no such ticket # my flight is tomorrow!!!!
That's sounds much worse than an airline compensation problem.
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Online elya

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Re: Airline Compensation Master Thread
« Reply #3119 on: April 23, 2017, 01:21:53 AM »
I booked bussnies on air China via Delta sky Miles And got confirmation number and emai and my point were deducted. now when I called in Air China to confirm kosher meal etc. they tell me that there is no such ticket # my flight is tomorrow!!!!
Regular occurrence unfortunately when booking Asian carriers on Delta. Try calling Delta and have them conference in Air China.