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Author Topic: Airline Compensation Master Thread  (Read 326963 times)

Offline as2

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Re: Airline Compensation Master Thread
« Reply #3570 on: January 11, 2018, 12:32:44 AM »
Whatís wrong?
K.... at least one more for his wife
I was referring to the fact that you told him to do exactly what the person in the previous post did.

Offline New guy 2014

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Re: Airline Compensation Master Thread
« Reply #3571 on: January 11, 2018, 08:48:56 AM »
You should file another two times for your wife and kid
With the same booking reference number? The only thing that would be different would be the the name/email address, but the content of the claim is the same. I don't think that Air Canada will be fooled into thinking this is a new claim. Unless you are suggesting that I make the case that the $600 was for one passenger? I don't see that flying with them though.

Offline a good yeshiva bachur

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Re: Airline Compensation Master Thread
« Reply #3572 on: January 11, 2018, 09:50:59 AM »
With the same booking reference number? The only thing that would be different would be the the name/email address, but the content of the claim is the same. I don't think that Air Canada will be fooled into thinking this is a new claim. Unless you are suggesting that I make the case that the $600 was for one passenger? I don't see that flying with them though.
Who cares if itís the same booking reference number, they only compensated one of the three passengers not all three, letís say they arenít related then the first one to complain gets compensation and the other two loose out? Obviously that doesnít fly... so it shouldnít be any different by you...
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Offline rileywiles23

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Re: Airline Compensation Master Thread
« Reply #3573 on: January 11, 2018, 10:05:38 AM »
Just curious, what did the FA say? How did you/DW respond? How did you file 3 separate complaints? Especially for the young son?
3 separate emails. My son has a FFN as well. He can't send his own email with some help from his dad.
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Re: Airline Compensation Master Thread
« Reply #3574 on: January 17, 2018, 10:02:05 AM »
Cathay 1am flight EWR-HKG canceled 30 minutes before scheduled departure.
After getting sent from 1 agent to another 3x, no one at the airport would help rebook a flight when direct flights were still available. I had to call Hong Kong offices and after 3 hours I finally got rebooked for a flight 9 hours later from PHL-ORD-HKG with a 4 hour stopover. Furthermore, my seat was broken on the plane, and instead of upgrading me to an open premium economy seat, they tried fixing it for an hour before sticking me in the last row.

I complained to Cathay FA and she filed a complaint for me. I was offered a measly $100 voucher for all this trouble.
Any ideas how I can get more? Are they legally allowed to screw me with a terrible indirect flight and get away scot-free!?
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Offline garniermonkey

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Re: Airline Compensation Master Thread
« Reply #3575 on: January 17, 2018, 10:49:10 AM »
 hi my husband had a flight home today from Greece to dudeldorf to Munich and then New York. it was with Lufthansa. The flight from Greece to Dusseldorf was delayed which in turn led him to miss his connecting flight from Munich to New York. There are no other flights to New York for today it is around 5 p.m. and Germany and they want him to fly out tomorrow morning from Munich straight to New York. He is stuck in Munich until tomorrow. they booked him a flight tomorrow and hotel for tonight. Do I complain before he comes home or do I wait until he is back before I open some kind of a claim and what kind of compensation could I expect?

Offline travel agent

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Re: Airline Compensation Master Thread
« Reply #3576 on: January 17, 2018, 12:39:27 PM »
600 EUR

Offline garniermonkey

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Re: Airline Compensation Master Thread
« Reply #3577 on: January 17, 2018, 12:53:06 PM »
what about kosher meals/Uber from now until tomorrow flight. ps just checked its united airlines... but flying with Lufthansa. also is comp in check or travel vouchers
« Last Edit: January 17, 2018, 01:00:41 PM by garniermonkey »

Offline garniermonkey

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Re: Airline Compensation Master Thread
« Reply #3578 on: January 18, 2018, 01:52:06 PM »
And the saga continues. The return flight which was today instead of yesterday was a 10-hour flight from Munich to Newark and there was no Kosher food. Somewhere along the shuffle they messed up. Lufthansa said that United never told them to prepare kosher meals even though when we book the original ticket with United kosher meals were requested and he received it on the flight in.

Offline zow

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Re: Airline Compensation Master Thread
« Reply #3579 on: January 18, 2018, 04:49:39 PM »
Well thanks for the advice
I got an e-mail just now and hereís their reply (letís see what itís worth)
Happy for you.
What did they ultimately give you? (Or maybe I missed it?)

Offline a good yeshiva bachur

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Re: Airline Compensation Master Thread
« Reply #3580 on: January 18, 2018, 04:56:06 PM »
Happy for you.
What did they ultimately give you? (Or maybe I missed it?)
$100 voucher
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Offline zow

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Re: Airline Compensation Master Thread
« Reply #3581 on: January 18, 2018, 05:00:08 PM »

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Re: Airline Compensation Master Thread
« Reply #3582 on: January 29, 2018, 03:19:14 PM »
"In place of the $100 travel credit, I'm able to offer you 500 HawaiianMiles each."

LOL 500 miles or $100?? What are they thinking.

Offline myi

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Re: Airline Compensation Master Thread
« Reply #3583 on: January 30, 2018, 04:13:52 AM »
3 separate emails. My son has a FFN as well. He CAN send his own email with some help from his dad.
Ftfy.
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Offline jmz

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Re: Airline Compensation Master Thread
« Reply #3584 on: February 04, 2018, 07:32:57 AM »
Flew united from FRA-ORD on a milage ticket. Bag was scanned in Chicago but was nowhere to be found when I arrived Thursday afternoon. The bag was delivered shabbos afternoon.  I filed a delayed baggage report and sent an email with receipts of items I bought on Friday for shabbos and the reason why I bought each item. I finally got an email from them this past Thursday.

"On behalf of United Airlines I sincerely apologize for the inconvenience created by your luggage delay. We can imagine how frustrating this situation has been and regret that we have disappointed you.

 

For assistance with a reimbursement of the essential items you purchased, please submit the receipts, a copy of your airline ticket, boarding pass, and a signed copy of our Claim Form (link attached) to our claims department. For your convenience you may email your documents to brc-claimsdesk@united.com or fax to (281) 873-2188 or print and mail to, 900 Grand Plaza Dr., Houston, TX 77067.

 

Please visit http://www.united.com/claimform to download claim form.

 

This email should not be replied to, as the sending mailbox is not designed to receive emails. If you have any additional questions please contact our Baggage Resolution

Service Center at 1-800-335-2247.

 

Thank you for choosing United Airlines."

The form asks for my boarding passes (which I luckily still have) and original proof Of purchase of the original items. Some items I have received as a gift and others are like 3 years old and don't keep the receipts.
Does anyone have any suggestions on ways to help me get reimbursed? Any other things I can do?
Thank you