Airline Compensation Master Thread

[hvaces42]

BA has clearly outsourced its customer relations department to United or El Al? 

[thaber]

BA has clearly outsourced its customer relations department to United or El Al? 

You have to cut and paste that into notepad and then back,  it's too small as is

[hvaces42]

Just click on the image, not the link. That works for me.

Here is the text:
Dear Mr X

Thanks for letting us know about the problems you had with your seat on your flight to New York on 29 December.  I apologise for not reaching you through phone.  I completely understand you were unhappy with the seat in our Club World cabin.  I absolutely agree we’ve let you down on this occasion.  I apologise for the problems caused to you and your wife.

We know how important it is for you to be comfortable and relaxed, especially on such a long flight.  I realise it was disappointing that you couldn’t have your preferred seat but I’m afraid it isn’t always possible to move you on a busy flight.

In your email you've also mentioned that you and your wife were unhappy with our catering services on board.  We refresh our menus in Club World every month and we include dishes that our customers tell us they enjoy.  We also use Umami rich ingredients in our meals, as this improves the flavour of our food when in the air.  All meals we serve in Club World are freshly prepared and we use locally sourced and seasonal ingredients wherever possible.  We normally get very good feedback about our catering, so I’m disappointed to hear we didn’t meet your expectations.  I’m sorry you feel let down. 

We’re grateful you've taken the time to give us your feedback as it’s only through your comments we’re able to focus on areas where we need to improve.  I’ve sent the details of your complaint to our Customer Experience team and I know they’ll value your insight.

Thanks again for getting in touch with us.  I hope we can welcome you both on board again soon.  Please feel free to contact me directly using the blue link below if I can help you with anything else.

Best regards

Shruti Kadam
British Airways Customer Relations
Your case reference is:

[EJB]

I have pics to prove they didnt lie flat at all. They made it to the recline position and that was all. In lie flat the seat and foot rest would meet at some point. There was a 2 foot gap between the seat and the foot rest. I'm not "saying" anything. It was 744 upper deck. I didnt see anyone lay flat. The seat had the"___" button but in never worked. Check my wife's seat too and it didnt lie flat either. then looked around and took not that the whole cabin was like that. Was a really old plane with old map and IFE system. They had to restart that twice before it worked without static. The FS's were pissed they had to do manual safety demonstration.

And the vaunted HERMOLIS food was rancid Lamb and rice. Pasta appetizer frozen solid. Will include pics in TR.

Either seat was broken or something was blocking it from fully extending. That looks like a lie-flat seat to me

[hvaces42]

I thought so too, but checked my wife's and several others. Seems like they were all that way. Wouldnt be surprised if BA took all their broken ones and installed them in the upper deck 

[EJB]

I thought so too, but checked my wife's and several others. Seems like they were all that way. Wouldnt be surprised if BA took all their broken ones and installed them in the upper deck 

Well angle flat is typically flat, just not parallel with the ground. That doesn't look like what you had

[hvaces42]

The back of the seat never went entirely horizontal and the seat part never connected with the footrests.

[hvaces42]

Update: 15k Avios for both me and my wife.

[knowitall]

I booked TLV-ZRH-EWR in J with TLV-ZRH on LX And ZRH-EWR on UA for 57.5k Singapore miles.
There was a medical emergency on the inbound aircraft so LX swapped the A330 with real biz class for an A320 with no biz. It's a 4 hour flight. Anybody know if I can get compensation for this? TIA

[sky121]

I booked TLV-ZRH-EWR in J with TLV-ZRH on LX And ZRH-EWR on UA for 57.5k Singapore miles.
There was a medical emergency on the inbound aircraft so LX swapped the A330 with real biz class for an A320 with no biz. It's a 4 hour flight. Anybody know if I can get compensation for this? TIA

I got United miles credited back when LX did the same thing to me in the past. I put the complaint in to Swiss.

[yids]

Airline: Delta
Flight: TLV-JFK
Class: Main Cabin (U)
Incident: Their lights on the entire overnight flight didnt turn off or dim...
Compensation: 7,500 bonus miles

[sky121]

Airline: Delta
Flight: TLV-JFK
Class: Main Cabin (U)
Incident: Their lights on the entire overnight flight didnt turn off or dim...
Compensation: 7,500 bonus miles

That would be super annoying. Eh.

[yids]

That would be super annoying. Eh.

I'm on the flight right now. Very annoying.

[Jm1248]

I'm on the flight right now. Very annoying.

They're crediting everyone on the flight 7500 miles?

[mochjas]

Airline: Delta
Flight: TLV-JFK
Class: Main Cabin (U)
Incident: Their lights on the entire overnight flight didnt turn off or dim...
Compensation: 7,500 bonus miles

that is not enough you should get more

[sillypainter]

At least he has WiFi.

[myb821]

Im assuming no chance of compensation, but i had a last minute equipment swap on aa from LHR-jfk from new biz to old biz. I assume since both are considered business im SOL. Correct?

[benjie1305]

Im assuming no chance of compensation, but i had a last minute equipment swap on aa from LHR-jfk from new biz to old biz. I assume since both are considered business im SOL. Correct?

I would agree with your assessment.

[sammy n]

What email do I send to request compensation from United?

My story: I was booked on a UA flight in J with my wife and infant using UA miles for my wife and I and for the infant I paid 10% of the one way fare in J. The flight was from EWR-ZRH with a hour and half stop and then on a LX flight in J as well (lie flat) to TLV. There was about a 3 hour delay out of EWR making me miss my connection. While waiting there I went to desk to ask if there's any direct flight I can be put on as a result of the delay. I was told that no direct flights were available that night or the following day in J. Was told my best option would be to take the flight to ZRH and try over there to get into the LY flight. So that's what I did and when I landed in ZRH I went straight to the transfer desk and she tried helping me to get on the LY flight but said she can't do it and I must go to the LY counter and ask them there. (This is all while my kid is sick with bronchitis and not a happy camper to say the least)
So I go to LY counter and after everyone is already boarded the plane, less then 5 min before official take off time they said they are willing to put me on the flight but only in Y. So due to the circumstances with my kid being sick I just got on the plane.
Question: what compensation do I deserve and can get?

[Could have been Dan]

BA AMS-LHR-JFK (flight home) - Business-  Lost luggage  From Sun Night till Today (4) Passengers, should I expect any compensation if yes how much should I ask for?