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CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 96097 times)

Offline theeari

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Amex Extended Warranty
« on: December 07, 2009, 06:18:28 PM »
Question: I spoke with an amex agent on the phone today and she said that in order to file a claim and be covered under the extended warranty program, the credit card that you bought the product with has to be alive. My question is for those of you who churn cards or cancel your starwood amex before the annual fee is due (and get new cards), do you know if your previous purchases on the canceled cards are still under the extended warranties?   

Offline Mikeoracle

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Re: Amex Extended Warranty
« Reply #1 on: December 09, 2009, 04:11:10 PM »
This might be a stupid question but can anyone please confirm if the amex extended warranty protection (extra year) applies to the SPG business card as well? (I know it is for sure on the consumer card...)

Offline Dan

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Re: Amex Extended Warranty
« Reply #2 on: December 09, 2009, 07:25:00 PM »
This might be a stupid question but can anyone please confirm if the amex extended warranty protection (extra year) applies to the SPG business card as well? (I know it is for sure on the consumer card...)
It does.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Mikeoracle

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Re: Amex Extended Warranty
« Reply #3 on: December 23, 2009, 01:12:17 PM »
Thanks Dan,
what about the Hilton Surpass card and the Delta card?
Is there an easy way to look this up without searching for the original documentation?

Offline Mikeoracle

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Re: Amex Extended Warranty
« Reply #4 on: December 23, 2009, 01:25:23 PM »
Actually never mind,
I just found the info on the AMEX website, they both add additional year to the Warranty.
Thanks

Offline flyer11204

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Re: Amex Extended Warranty
« Reply #5 on: December 27, 2009, 12:17:23 AM »
do you need to keep the card open?

Offline Dan

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Re: Amex Extended Warranty
« Reply #6 on: December 28, 2009, 11:45:43 PM »
do you need to keep the card open?
I believe that you do.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline lybbtthl

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AMEX Purchase & Return Protection / Extended Warranty
« Reply #7 on: August 01, 2011, 12:11:44 PM »
Are the above mentioned services, offered by AMEX, the same on all their cards? or is it a better protection on higher cards such as Platinum?

Whenever dan posts a computer deal on the website he starts with this: "Buy this computer on a credit card like the Starwood AMEX Consumer Card, the Starwood AMEX Business Card or the AMEX Premier Rewards Gold and you’ll get a 2nd year of top notch warranty coverage from AMEX for free! Have a problem with the laptop during the AMEX warranty year? AMEX will pay to fix the problem or refund the entire purchase price of your computer!"

By mentioning Starwood and Premier Rewards Gold are you saying that it's just those cards and not any other cards from AMEX?

What about AMEX Blue? it offers all the above benefits, but is it equal to the Starwood and Premier Rewards Gold etc.?

Offline Jkhein

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #8 on: August 01, 2011, 02:30:47 PM »
And what about the Sapphire preferred why is that not mentioned? Because its not as easy as Amex?

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #9 on: August 01, 2011, 02:33:19 PM »
Are the above mentioned services, offered by AMEX, the same on all their cards? or is it a better protection on higher cards such as Platinum?

Whenever dan posts a computer deal on the website he starts with this: "Buy this computer on a credit card like the Starwood AMEX Consumer Card, the Starwood AMEX Business Card or the AMEX Premier Rewards Gold and you’ll get a 2nd year of top notch warranty coverage from AMEX for free! Have a problem with the laptop during the AMEX warranty year? AMEX will pay to fix the problem or refund the entire purchase price of your computer!"

By mentioning Starwood and Premier Rewards Gold are you saying that it's just those cards and not any other cards from AMEX?

What about AMEX Blue? it offers all the above benefits, but is it equal to the Starwood and Premier Rewards Gold etc.?

He's saying those cards because for everyday spending he recommends those cards as they offer great reward value, you get 1.25 miles per dollar spent on over 20 airlines.

And what about the Sapphire preferred why is that not mentioned? Because its not as easy as Amex?

Probably because Amex's extended warranty is a top-notch hassle-free service, we're going to have to wait and see about Chase's extended warranty...
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Offline lybbtthl

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #10 on: August 01, 2011, 09:14:47 PM »
And what about the Sapphire preferred why is that not mentioned? Because its not as easy as Amex?
I wasn't asking about other cards benefits, just AMEX

Offline lybbtthl

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #11 on: August 01, 2011, 09:16:17 PM »
He's saying those cards because for everyday spending he recommends those cards as they offer great reward value, you get 1.25 miles per dollar spent on over 20 airlines.
So basically there is not difference between AMEX Blue and Starwood, as far as these benefits are concerned?

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #12 on: August 01, 2011, 10:58:14 PM »
So basically there is not difference between AMEX Blue and Starwood, as far as these benefits are concerned?

Even if there isn't, you get par greater value out of SPG points (at least in certain instances).
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Offline lybbtthl

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Re: AMEX Purchase & Return Protection / Extended Warranty
« Reply #13 on: August 02, 2011, 01:58:42 AM »
Even if there isn't, you get par greater value out of SPG points (at least in certain instances).

yes, but blue has no fee and spg does so it's likely that i might eventually cancel the spg and thereby lose the benefit!

but back to my original q are the benefits the same or not? or do you not know?

Offline dwkl

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amex extended warranty
« Reply #14 on: December 14, 2011, 05:52:44 PM »
according to amex  the extended warranty is only valid if you have the original purchasing card acct open
  that being the case by churning your giving up all the benefits of extended warranty even if you have other amex accts open
 a)is it worth the points and annual fee to lose the warranty
 b)has anyone had any experience with amex trying to get service under the extened warranty after the original card was closed?