Topic Wiki

CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 106998 times)

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4415
  • Total likes: 3
  • DansDeals.com Hat Tips 4
    • View Profile
Re: amex extended warranty
« Reply #15 on: December 14, 2011, 06:03:35 PM »
Its not a problem at all. As long as you have any open amex your good.

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Re: amex extended warranty
« Reply #16 on: December 14, 2011, 06:56:42 PM »
Its not a problem at all. As long as you have any open amex your good.
+1

Offline lybbtthl

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2011
  • Posts: 656
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: TK Miles&Smiles Elite, Hertz #1 Club Gold President's Circle, National Emerald Club Executive, Starwood Gold
Re: amex extended warranty
« Reply #17 on: December 15, 2011, 03:05:38 AM »
a little off topic but i bought a laptop on a spg card and have had endless problems with it and have sent it in to the manufacturer a couple of times already and they haven't managed to fix the problems, right now i am waiting for the year to be over so i can go straight to amex and claim from them, what will they do? will they make me send them the laptop and then refund me? or will they pay for a repair at a 3rd party repair company? or any other options they might do?

Offline dwkl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2010
  • Posts: 269
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
  • Programs: AA lifetime platinum
Re: Re: amex extended warranty
« Reply #18 on: December 15, 2011, 12:13:14 PM »
+1
did u actually try getting an item  fixed  on a product purchased with card A after having  closed card A? or are u just repeating what someone on DDF may have been lucky ??
 as right now i have a laptop giving me issues on its way bk to dell but as i see someone else posted if they dont fix and need to come onto amex warranty dont want to be left out to dry as the lap top was bet 600-700

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 10897
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
Re: amex extended warranty
« Reply #19 on: December 15, 2011, 12:56:18 PM »
a little off topic but i bought a laptop on a spg card and have had endless problems with it and have sent it in to the manufacturer a couple of times already and they haven't managed to fix the problems, right now i am waiting for the year to be over so i can go straight to amex and claim from them, what will they do? will they make me send them the laptop and then refund me? or will they pay for a repair at a 3rd party repair company? or any other options they might do?
Chances are they will just send you a check for the full value of the computer
Life isn't about checking the boxes. Nobody cares.

Offline lybbtthl

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2011
  • Posts: 656
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: TK Miles&Smiles Elite, Hertz #1 Club Gold President's Circle, National Emerald Club Executive, Starwood Gold
Re: amex extended warranty
« Reply #20 on: December 15, 2011, 03:44:08 PM »
Chances are they will just send you a check for the full value of the computer
will they make me send it in to them?

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 10897
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
Re: amex extended warranty
« Reply #21 on: December 15, 2011, 03:48:08 PM »
U
will they make me send it in to them?
YMMV but probably not
Life isn't about checking the boxes. Nobody cares.

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: amex extended warranty
« Reply #22 on: December 15, 2011, 03:51:09 PM »
did u actually try getting an item  fixed  on a product purchased with card A after having  closed card A? or are u just repeating what someone on DDF may have been lucky ??
 as right now i have a laptop giving me issues on its way bk to dell but as i see someone else posted if they dont fix and need to come onto amex warranty dont want to be left out to dry as the lap top was bet 600-700
I am confirming as I was told by 3 CSR's from the extended warranty department that you just have to have an activate American Express account.

Offline dwkl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2010
  • Posts: 269
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
  • Programs: AA lifetime platinum
Re: amex extended warranty
« Reply #23 on: December 15, 2011, 05:58:42 PM »
thks good to know because when i spoke to the reg csr's not from warranty they told me acct needs to be open on same card as  original purchase they then asked me if i want to be switched to warranty dept i said no thks  being you answered my question
but i shud have followed thru with a warranty sr

 these things arent garanteed and  cud always change in the future?

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: amex extended warranty
« Reply #24 on: December 15, 2011, 06:01:50 PM »
thks good to know because when i spoke to the reg csr's not from warranty they told me acct needs to be open on same card as  original purchase they then asked me if i want to be switched to warranty dept i said no thks  being you answered my question
but i shud have followed thru with a warranty sr

 these things arent garanteed and  cud always change in the future?
Nothing is guaranteed, but being as the extended warranty is a benefit offered on all AMEX CCs I don't see anything changing. Now if you wanted to do a purchase protection claim for example, that would require still having the original card open (in this case the platinum) as the other open card dosen't have that benefit (again this is what I was told by multiple CSRs...)

Offline dwkl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2010
  • Posts: 269
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
  • Programs: AA lifetime platinum
Re: amex extended warranty
« Reply #25 on: December 15, 2011, 06:06:09 PM »
doesnt amex premier  gold have that 90 day buying protection as well?

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: amex extended warranty
« Reply #26 on: December 15, 2011, 06:08:44 PM »
doesnt amex premier  gold have that 90 day buying protection as well?
Quite possible. I was just talking about my experience which was asking about going from Platinum to Zync.

Edit: and looks like I am wrong. Per this page, Purchase Protection is actually on all Membership Rewards cards, but coverage for lost items is only on the Platinum card.

Offline 123ablack

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2011
  • Posts: 543
  • Total likes: 1
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Brooklyn, NY
Re: amex extended warranty
« Reply #27 on: December 15, 2011, 08:02:37 PM »
Hi All,
I'm about to purchase a dell laptop, i have the following Amex cards: Platinum, PR Gold and Business Membership rewards card.
Is there any difference on the quality of the purchase protection and extended warrenty on either of these 3 cards, or are they all the same?


Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 24328
  • Total likes: 67
  • DansDeals.com Hat Tips 12
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: amex extended warranty
« Reply #28 on: December 15, 2011, 08:28:41 PM »
Same, except if you lose it (which only the plat covers.)
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline 123ablack

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2011
  • Posts: 543
  • Total likes: 1
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Brooklyn, NY
Re: amex extended warranty
« Reply #29 on: December 15, 2011, 11:22:12 PM »
Same, except if you lose it (which only the plat covers.)
To the point! Thanks much!