Topic Wiki

CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 107017 times)

Online michael

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2011
  • Posts: 552
  • Total likes: 3
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: new jersey
Re: amex extended warranty
« Reply #30 on: December 16, 2011, 12:24:50 AM »
I'm having similar problems with my laptop. My year will be up soon. Does it matter that I've had problems within the year?

I'm nervous that Amex will want to know if the problems started before their warrantee kicked in, and then its not really their problem.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8118
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: amex extended warranty
« Reply #31 on: December 16, 2011, 03:59:44 AM »
Does anyone know if gc's are used on Amazon to purchase most of the purchase price, and then the remaining few dollars is put onto the AMEX (or Chase Sapphire), do all the protections still kick in?
Or does the whole purchase price need to be put onto the card?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47600
  • Total likes: 583
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: amex extended warranty
« Reply #32 on: December 16, 2011, 11:02:48 AM »
AMEX covers the amount you paid on the AMEX.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8118
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: amex extended warranty
« Reply #33 on: December 17, 2011, 12:18:44 PM »
AMEX covers the amount you paid on the AMEX.
So if the item is 500, and you put 5 on the AMEX, is there an extended warranty?

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Re: amex extended warranty
« Reply #34 on: December 17, 2011, 05:47:35 PM »
So if the item is 500, and you put 5 on the AMEX, is there an extended warranty?
Yes, up to $5.

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4415
  • Total likes: 3
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Re: amex extended warranty
« Reply #35 on: December 17, 2011, 05:51:33 PM »
Yes, up to $5.
how would that work, extended warranty up to $5? I think that if its not paid for completely on the amex than its not covered.

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7434
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Re: amex extended warranty
« Reply #36 on: December 17, 2011, 05:57:07 PM »
how would that work, extended warranty up to $5? I think that if its not paid for completely on the amex than its not covered.
AMEX covers the amount you paid on the AMEX.

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4415
  • Total likes: 3
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Re: amex extended warranty
« Reply #37 on: December 17, 2011, 06:29:42 PM »

Still haven't answered my question. And by quoting Dan, doesnt automatically answer it too, as I didnt understand what he wrote too. Call me dumb...

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7434
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Re: amex extended warranty
« Reply #38 on: December 17, 2011, 06:48:10 PM »
Still haven't answered my question. And by quoting Dan, doesnt automatically answer it too, as I didnt understand what he wrote too. Call me dumb...

Which part don't you understand? 
« Last Edit: December 17, 2011, 06:53:35 PM by Saver2000 »

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8118
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: amex extended warranty
« Reply #39 on: December 17, 2011, 11:14:28 PM »
Which part don't you understand? 
How do they only cover $5? They only extend the warranty to a value of $5?
Also, how does AMEX know that really cost a lot more but that you used GC's? They don't see the GC's on the statement. For all they know, you snagged a great deal

Offline BAHayman

  • Administrator
  • Dansdeals Lifetime Platinum Elite
  • **********
  • Join Date: Mar 2010
  • Posts: 1934
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Re: amex extended warranty
« Reply #40 on: December 17, 2011, 11:21:30 PM »
How do they only cover $5? They only extend the warranty to a value of $5?
Also, how does AMEX know that really cost a lot more but that you used GC's? They don't see the GC's on the statement. For all they know, you snagged a great deal
I think it means that they will pay the cost of repair or purchase price, whichever is less.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8118
  • Total likes: 3
  • DansDeals.com Hat Tips 18
    • View Profile
Re: amex extended warranty
« Reply #41 on: December 18, 2011, 01:57:04 AM »
I think it means that they will pay the cost of repair or purchase price, whichever is less.
Seems weird...
A warranty claim could theoretically cost more than the actual product if a bunch of work needs to be done on the product. In that situation, would AMEX just pay the base price and tell you to go buy a new one? I can't imagine...

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47600
  • Total likes: 583
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: amex extended warranty
« Reply #42 on: December 18, 2011, 02:43:28 AM »
They obviously won't pay more than the cost of the item...they're not stupid!
Nor will they pay for more than you charged on their card.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline dwkl

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2010
  • Posts: 269
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
  • Programs: AA lifetime platinum
Re: amex extended warranty
« Reply #43 on: December 18, 2011, 11:15:16 AM »
Quite possible. I was just talking about my experience which was asking about going from Platinum to Zync.

Edit: and looks like I am wrong. Per this page, Purchase Protection is actually on all Membership Rewards cards, but coverage for lost items is only on the Platinum card.
coverage for lost items gives you a lot of coverage unless their are lots of clauses and exclusions ?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 40K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 47600
  • Total likes: 583
  • DansDeals.com Hat Tips 15685
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: amex extended warranty
« Reply #44 on: December 18, 2011, 12:29:07 PM »
coverage for lost items gives you a lot of coverage unless their are lots of clauses and exclusions ?
It's only for 90 days.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.