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CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 99383 times)

Offline Mocha

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Re: amex extended warranty
« Reply #45 on: January 23, 2012, 10:14:15 PM »
Does amex extended warranty work on ebay purchases?

Offline lybbtthl

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Re: amex extended warranty
« Reply #46 on: January 23, 2012, 10:18:53 PM »
Does amex extended warranty work on ebay purchases?

When I asked them, they told me no

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Re: amex extended warranty
« Reply #47 on: March 11, 2012, 04:52:41 PM »
hopefully someone can clarify this for me.  I have searched and not found a concrete answer to whether Refurb (which has a one year warranty) is covered under amex expended warranty. Before you answer please find me a source from Amex.

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Amex Warranty Updated
« Reply #48 on: March 22, 2012, 10:42:16 AM »
I know there are numerous posts on this topic but the last time I posted no one responded. Mods can feel free to move this to another post if you would like.
I bought an Apple iPad over a year ago REFURBISHED from apple. in the last few weeks the iPad's battery has been steadily decreasing as well as some apps crashing etc. I called Amex, opened a claim and they told me that I would need my original receipt as well as a repair estimate from the manufacturer. I went to the apple store and they said they do this all the time and it wouldn't be an issue. They ran a diagnostic report for me, said my batter needs to be replaced and that I would benefit from a new iPad since it has not been working so well. The price of a new (or Refurb, i am not sure) from them would be $300 if I were to give them my old one.
Obviously, I was nervous my claim would be rejected since I bought it Refurbished. I scoured forums, blogs, Amex website etc to find an exclusion for Refurb but was unable to find anything. All i found was verbiage of the item being "like new".
Great news is this morning my claim was approved! I thought this would be a great tip for everyone that buying Refurb on an Amex should give you the extra warranty period!

Offline AJK

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Re: Amex Warranty Updated
« Reply #49 on: March 22, 2012, 10:45:46 AM »
Congrats!

<3 AmEx warranties.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AsherO

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Re: Amex Warranty Updated
« Reply #50 on: March 22, 2012, 10:56:16 AM »
I know there are numerous posts on this topic but the last time I posted no one responded. Mods can feel free to move this to another post if you would like.
I bought an Apple iPad over a year ago REFURBISHED from apple. in the last few weeks the iPad's battery has been steadily decreasing as well as some apps crashing etc. I called Amex, opened a claim and they told me that I would need my original receipt as well as a repair estimate from the manufacturer. I went to the apple store and they said they do this all the time and it wouldn't be an issue. They ran a diagnostic report for me, said my batter needs to be replaced and that I would benefit from a new iPad since it has not been working so well. The price of a new (or Refurb, i am not sure) from them would be $300 if I were to give them my old one.
Obviously, I was nervous my claim would be rejected since I bought it Refurbished. I scoured forums, blogs, Amex website etc to find an exclusion for Refurb but was unable to find anything. All i found was verbiage of the item being "like new".
Great news is this morning my claim was approved! I thought this would be a great tip for everyone that buying Refurb on an Amex should give you the extra warranty period!

Thanks for sharing your experience, Dan already mentioned  here that it's typically excluded, so either something changed or you got lucky.
DDF's version of Godwin's Law: As a DDF thread grows longer, the probability of it pivoting to religion approaches 1...

Offline AJK

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Re: Amex Warranty Updated
« Reply #51 on: March 22, 2012, 11:06:34 AM »
Thanks for sharing your experience, Dan already mentioned  here that it's typically excluded, so either something changed or you got lucky.

I wonder why he said that...

I, too, (having just checked) was unable to find anything about refurbs in the extended warranty T&C.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AsherO

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Re: Amex Warranty Updated
« Reply #52 on: March 22, 2012, 11:07:19 AM »
I, too, (having just checked) was unable to find anything about refurbs in the extended warranty T&C.

Might've changed since.
DDF's version of Godwin's Law: As a DDF thread grows longer, the probability of it pivoting to religion approaches 1...

Offline AJK

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Re: Amex Warranty Updated
« Reply #53 on: March 22, 2012, 11:08:10 AM »
Might've changed since.

Seems it has, unless I'm missing something. Also, just notices his post was from 2009.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: Amex Warranty Updated
« Reply #54 on: March 22, 2012, 11:17:02 AM »
Thanks for sharing your experience, Dan already mentioned  here that it's typically excluded, so either something changed or you got lucky.
Its for that reason that I posted this. I wanted everyone to know this might have changed. Also, my receipt from Apple clearly states Refurbished

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Re: Amex Warranty Updated
« Reply #55 on: March 22, 2012, 11:17:20 AM »
Congrats!

<3 AmEx warranties.
<3 AmEx warranties... What does that mean?

Offline AJK

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Re: Amex Warranty Updated
« Reply #56 on: March 22, 2012, 11:18:10 AM »
<3 AmEx warranties... What does that mean?

Hehe...

<3 = ♥
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Re: Amex Warranty Updated
« Reply #57 on: March 22, 2012, 11:21:51 AM »
Hehe...

<3 = ♥
ahhhh. Yes, trust me there is nothing better. I am just waiting to see if they want me to do anything else. Also, the repair estimate was 299 and they gave me about 325... any explanation for that?

Offline AJK

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Re: Amex Warranty Updated
« Reply #58 on: March 22, 2012, 11:24:19 AM »
ahhhh. Yes, trust me there is nothing better. I am just waiting to see if they want me to do anything else. Also, the repair estimate was 299 and they gave me about 325... any explanation for that?

Once they pay you, I'm pretty sure you can celebrate as there's nothing left to do IME.

As for the $325, is that, by chance, how much you paid for iPad originally?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: Re: Amex Warranty Updated
« Reply #59 on: March 22, 2012, 11:26:11 AM »
ahhhh. Yes, trust me there is nothing better. I am just waiting to see if they want me to do anything else. Also, the repair estimate was 299 and they gave me about 325... any explanation for that?
299+ tax?
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