The screen cracked on my Microsoft Surface, and it was purchased just over a year ago. Would Amex extended warranty cover this? If so, is there anything specific to say or not say when making the claim? Better to do over the phone or online?
My recent experience with purchase protection has been that a 15 minute phone call to submit the claim took less time than all of the back and forth emailing, calling and sending documents when I submitted the claim online.