Topic Wiki

CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 242637 times)

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Questions about AMEX extended warranty
« Reply #80 on: October 25, 2012, 12:16:40 AM »
1. YMMV.
2. You.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline yossi4k

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1577
  • Total likes: 14
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NMB FL
  • Programs: Avis President's Club National Executive Elite Sixt Platinum
Re: Questions about AMEX extended warranty
« Reply #81 on: October 25, 2012, 09:37:00 PM »
Lets say I buy a new phone from amazon but it comes with no warranty.
A. Will Amex cover it ie does it have to be an extension of the manufacturers warranty?
B. If yes, what does it mean when amazon sells a products with no warranty yet new? It hasn't been touched for a year?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67599
  • Total likes: 16912
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: Questions about AMEX extended warranty
« Reply #82 on: October 25, 2012, 09:40:38 PM »
AMEX doubles the warranty, up to 1 year.

But why not buy direct from Google for less money and with a warranty?
https://play.google.com/store/devices/details?id=galaxy_nexus_hspa
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yossi4k

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1577
  • Total likes: 14
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NMB FL
  • Programs: Avis President's Club National Executive Elite Sixt Platinum
Re: Questions about AMEX extended warranty
« Reply #83 on: October 25, 2012, 09:51:06 PM »
AMEX doubles the warranty, up to 1 year.

But why not buy direct from Google for less money and with a warranty?
https://play.google.com/store/devices/details?id=galaxy_nexus_hspa
Because I need sprint ...I know the amazon one was also gsm, my bad  ::)
Im basically torn between buying it 'new' on ebay for $280 or from an authorized dealer for higher but with amex warranty...

Offline YudiG

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2010
  • Posts: 2351
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Questions about AMEX extended warranty
« Reply #84 on: October 30, 2012, 11:52:33 AM »
does amex cover major appliances such as an oven?

Offline yossi4k

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1577
  • Total likes: 14
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NMB FL
  • Programs: Avis President's Club National Executive Elite Sixt Platinum
Re: Questions about AMEX extended warranty
« Reply #85 on: October 30, 2012, 01:16:36 PM »
If I returned the original phone I purchased with my Amex card and received a refurbished replacement phone, can i still claim warranty?

Offline tablecloth

  • DansDeals Copper Elite
  • *
  • Join Date: Nov 2012
  • Posts: 4
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Amex Starwood card protection plan for iPhone
« Reply #86 on: November 11, 2012, 08:46:52 PM »
I am buying the iPhone 5 on my Starwood Amex. What does the protection/extended warranty cover?
Does it cover spills?
Does it cover theft?
Does it cover if I drop the pone and it cracks?

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11513
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Re: Amex Starwood card protection plan for iPhone
« Reply #87 on: November 11, 2012, 08:56:33 PM »
I am buying the iPhone 5 on my Starwood Amex. What does the protection/extended warranty cover?
Does it cover spills?
Does it cover theft?
Does it cover if I drop the pone and it cracks?

Yes. But only up to what you paid for it.
"Not all who wander are lost"

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 30534
  • Total likes: 7831
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: Amex Starwood card protection plan for iPhone
« Reply #88 on: November 11, 2012, 11:48:13 PM »
Yes. But only up to what you paid for it.

Just to clarify, if you paid $200 for it (after rebate/contract renewal) the most you'll get is $200, and if your phone breaks and you need to buy a new one, $200 won't get you too far.
100% of Likes will be donated to support our brothers and sisters in Eretz Yisrael

Offline puddles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1100
  • Total likes: 27
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Five Towns
Re: Amex Starwood card protection plan for iPhone
« Reply #89 on: November 12, 2012, 10:37:55 AM »
jusd used extended warranty for second time. iphone 4 battery was awful and phone moved slowly. called amex, claim took maybe 5 minutes and they didnt even ask for receipt or cost to fix it. Credited me back for my total original purchase.
You can do an out of warranty replacement from apple. Iphone 4 is 150, 4s is 200

Offline tuvz

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2010
  • Posts: 599
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Amex Starwood card protection plan for iPhone
« Reply #90 on: November 12, 2012, 06:20:11 PM »
jusd used extended warranty for second time. iphone 4 battery was awful and phone moved slowly. called amex, claim took maybe 5 minutes and they didnt even ask for receipt or cost to fix it. Credited me back for my total original purchase.
You can do an out of warranty replacement from apple. Iphone 4 is 150, 4s is 200

Link?
Also would they still do it if the phone is showing signs of water damage (the orange indicators are on)

Offline yankel

  • Dansdeals Silver Elite
  • **
  • Join Date: Sep 2008
  • Posts: 85
  • Total likes: 0
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Amex Starwood card protection plan for iPhone
« Reply #91 on: November 21, 2012, 10:03:50 AM »
This might be helpful:

I just bought the ipone5 1 month ago and 3 weeks ago I totally shattered the screen. At this point noone can fix screens for iphone 5 yet so the only option is to replace for 229$. The replace price is regardless of what you paid for the phone. Since I bought it on the amex starwood, Called in and told them the price i paid (324 with tax, for 32 gig) TOLD THEM THE REPLACE WAS 229$! They credited me 324 several hours later. no info requested.

How about that

Offline popcorn1508

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1601
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
  • Programs: national executive elite, hertz presidents circle
amex extended warranty
« Reply #92 on: November 26, 2012, 09:13:21 PM »
i want to buy a laptop and i wanted to know which american express cc will give me the extra one year warranty

Offline kracked dude

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 1888
  • Total likes: 37
  • DansDeals.com Hat Tips 8
  • Gender: Male
    • View Profile
Re: Questions about AMEX extended warranty
« Reply #93 on: January 21, 2013, 05:53:51 PM »
If i canceled my amex gold card am i still eligible for AMEX extended warranty for something i bought on the card?

Offline Yeki89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2011
  • Posts: 3845
  • Total likes: 19
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Questions about AMEX extended warranty
« Reply #94 on: January 21, 2013, 07:34:26 PM »
no

Offline Fan of Dan

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3029
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Questions about AMEX extended warranty
« Reply #95 on: January 25, 2013, 11:36:45 AM »
no
If you have other accounts with them then there have been reports of it working.

Offline Fan of Dan

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3029
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
Re: amex extended warranty
« Reply #96 on: January 25, 2013, 11:38:19 AM »
I bought a camera on my SPG card and now it is broken. When I bought the camera I also purchased a battery with it which showed up as one charge. How will they look at that? Should I just claim the whole amount?

Offline Saver2000

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Apr 2011
  • Posts: 7660
  • Total likes: 47
  • DansDeals.com Hat Tips 0
    • View Profile
Re: amex extended warranty
« Reply #97 on: January 25, 2013, 11:41:07 AM »
If i canceled my amex gold card am i still eligible for AMEX extended warranty for something i bought on the card?
Its not a problem at all. As long as you have any open amex your good.

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7570
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: amex extended warranty
« Reply #98 on: January 25, 2013, 11:44:25 AM »
want to give my experience. Last week i dropped my galaxy nexus and cracked the screen. It is in the second year so amex warranty. I went online and wrote three words in the claim "the screen broke" within a few days they refunded the whole purchase of $272.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67599
  • Total likes: 16912
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: amex extended warranty
« Reply #99 on: January 25, 2013, 11:55:15 AM »
want to give my experience. Last week i dropped my galaxy nexus and cracked the screen. It is in the second year so amex warranty. I went online and wrote three words in the claim "the screen broke" within a few days they refunded the whole purchase of $272.
Wow!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.