Author Topic: get out of a sprint contract! (Read 30039 times)

hocker · « **Reply #80 on:** July 23, 2012, 07:37:38 PM »

If anyone realized Sprint has been having big network issues in Lakewood where one of my add-ons work. I have called to complain twice and told them that the user is in the medical field... They offered me the world... In the end I got them to let me out of the contract.

txtmax4 · « **Reply #81 on:** July 23, 2012, 08:20:30 PM »

Quote from: hocker on July 23, 2012, 07:37:38 PM

If anyone realized Sprint has been having big network issues in Lakewood where one of my add-ons work. I have called to complain twice and told them that the user is in the medical field... They offered me the world... In the end I got them to let me out of the contract.

Nice. How recent was you're last upgrade? How many lines are we talking about?

hocker · « **Reply #82 on:** July 24, 2012, 03:16:41 AM »

Quote from: txtmax4 on July 23, 2012, 08:20:30 PM

Nice. How recent was you're last upgrade? How many lines are we talking about?

pretty recent, they wanted $750 to back out of all 4 lines (1 line was over $300 IIRC). I believe anyone in Lakewood can do this as there is a known issue there. BTW they say the issue is because they're upgrading to LTE.

txtmax4 · « **Reply #83 on:** July 24, 2012, 03:17:50 AM »

Quote from: hocker on July 24, 2012, 03:16:41 AM

pretty recent, they wanted $750 to back out of all 4 lines (1 line was over $300 IIRC). I believe anyone in Lakewood can do this as there is a known issue there. BTW they say the issue is because they're upgrading to LTE.

Nice.

samzyr · « **Reply #84 on:** July 24, 2012, 01:51:32 PM »

I called them as I was having dropped calls in lakewood they told me all the towers are fine.

elig770 · « **Reply #85 on:** July 24, 2012, 02:01:56 PM »

Quote from: samzyr on July 24, 2012, 01:51:32 PM

I called them as I was having dropped calls in lakewood they told me all the towers are fine.

Story of my life... I have no service for like 2 weeks so I call to complain and get some money back and they say we don't see an issue in your area but we con't give you a refund until the issue is fixed!! I really think it's time for Verizon.

samzyr · « **Reply #86 on:** August 21, 2012, 06:43:51 PM »

Sprint is ugrading all there towers in ny area so they are having dropped calls. I got a credit of $107 from them. And after calling the, back a few times they told me they would waive my cancelation fee if I send back my phones.

txtmax4 · « **Reply #87 on:** August 21, 2012, 09:11:26 PM »

Quote from: samzyr on August 21, 2012, 06:43:51 PM

if I send back my phones.

How long ago did you upgrade those phones?

samzyr · « **Reply #88 on:** August 21, 2012, 11:23:56 PM »

Quote from: txtmax4 on August 21, 2012, 09:11:26 PM

How long ago did you upgrade those phones?

In April

txtmax4 · « **Reply #89 on:** August 21, 2012, 11:40:28 PM »

Quote from: samzyr on August 21, 2012, 11:23:56 PM

In April

What type of phones and how many, do you mind sharing?

hocker · « **Reply #90 on:** August 22, 2012, 07:28:08 AM »

They told me the same and I never sent them back the phones YMMV

samzyr · « **Reply #91 on:** August 22, 2012, 05:37:38 PM »

Quote from: txtmax4 on August 21, 2012, 11:40:28 PM

What type of phones and how many, do you mind sharing?

2 I phones

samzyr · « **Reply #92 on:** August 22, 2012, 05:38:03 PM »

Quote from: hocker on August 22, 2012, 07:28:08 AM

They told me the same and I never sent them back the phones YMMV

Did u pay disconnection fee

hocker · « **Reply #93 on:** August 22, 2012, 06:26:14 PM »

samzyr · « **Reply #94 on:** August 23, 2012, 07:35:25 PM »

Quote from: hocker on August 22, 2012, 06:26:14 PM

No!

Let me see if I understand u disconnected ur service u didn't send back ur phones and didn't get charged a disconnection fee?

hocker · « **Reply #95 on:** August 23, 2012, 08:31:08 PM »

Quote from: samzyr on August 23, 2012, 07:35:25 PM

Let me see if I understand u disconnected ur service u didn't send back ur phones and didn't get charged a disconnection fee?

exactly!

AsherO · « **Reply #96 on:** August 27, 2013, 12:45:23 PM »

Effective 9/1/13 Sprint is raising their administrative fee from $1.50 to $1.99 per line, is this grounds to get out of contract?

ETA: According to a thread on SD this will work.

Dan · « **Reply #97 on:** August 27, 2013, 03:28:36 PM »

Quote from: AsherO on August 27, 2013, 12:45:23 PM

Effective 9/1/13 Sprint is raising their administrative fee from $1.50 to $1.99 per line, is this grounds to get out of contract?

ETA: According to a thread on SD this will work.

Sprint added language to their contract in October of 2011 that the admin fee can be as high as $1.99, so anything after that point own't get free ETF (unless you get lucky).

The 2013 terms now allow for a jump to $2.50 so I'm sure that's in the pipeline as well...

AsherO · « **Reply #98 on:** October 01, 2013, 03:48:13 PM »

Quote from: Dan on August 27, 2013, 03:28:36 PM

Sprint added language to their contract in October of 2011 that the admin fee can be as high as $1.99, so anything after that point own't get free ETF (unless you get lucky).

The 2013 terms now allow for a jump to $2.50 so I'm sure that's in the pipeline as well...

I guess I got lucky

I told the rep I'm not okay with this increase, and the Sprint Nav which is ending 10/1. I've been a customer for 10 years (I really have) and over time my service has gotten worse (compared to whatever else is out there) while my plan has gotten more expensive, I just want out and the two cost increases (administrative fee and SprintNav) are my excuse to get out of contract. She threw the usual rebuttals at me ("what can we do to keep you as a customer") and I insisted I want out, she made me repeat the shpiel to a supervisor who waived my ETF on the remaining two lines.

Now the real question is: VZW, or T-Mobile? The former will give me better service, but the latter will be much cheaper...

Dan · « **Reply #99 on:** October 01, 2013, 03:57:17 PM »

Congrats!

Switching to VZW has hurt my pocket but it's such a pleasure to have awesome CS, cell, and data service.