this is the reply that i got
Dear Mr,
Thank you for your correspondence
We certainly want to be of assistance in this matter and
therefore kindly ask you to contact/write/call the respective
Miles and More department:
Email at :
http://www.miles-and-more.com/online/portal/mam/jo/help_and_contact?
nodeid=2219403&l=en&cid=1000275&an=2385224&faqCategory=Homepage&rn=2219455
Postal Mail : Postfach 1200, 33409 Verl, Germany.
Toll Free Number 180-937-0937
Thank you for your understanding,
Sincerely
Lufthansa German Airlines
Austrian Airlines
TLVGP
Lufthansa Israel
www.lufthansa.comwww.miles-and-more.com