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I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered.

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+

Chase: - Call CS and ask to be transferred to retention.
  IB/IP
     Retention: 10k UR after 5k spend
  UA (Club)
     Retention: $150 account credit
  UA (Presidential)
     Retention: $100 account credit
  BA
     Retention: 9k Avios for spending $1500 in 3 months

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.

Retention contact numbers:
Citi:
Chase: 800-945-2006
Amex: 800-452-3945
Barclays:
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066

Author Topic: Credit Card Retention Bonuses  (Read 187163 times)

Offline Dan

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Credit Card Retention Bonuses
« on: January 12, 2010, 04:15:23 PM »
Bonuses that I got today for keeping cards open after an annual fee:
Starwood AMEX consumer: 3,000 points.
Diners Club: Waived $95 annual fee, 10,000 points.

Post your own experiences!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MOSES

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Re: Credit Card Retention Bonuses
« Reply #1 on: January 12, 2010, 08:59:49 PM »
What do you mean?? you payed the annual fee for the starwood card and then got a 3,000 point bonus???

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #2 on: January 12, 2010, 10:26:59 PM »
What do you mean?? you payed the annual fee for the starwood card and then got a 3,000 point bonus???
Well yes, but I threatened not to pay.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Devorah

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Re: Credit Card Retention Bonuses
« Reply #3 on: January 12, 2010, 10:50:21 PM »
Well yes, but I threatened not to pay.

So you threaten to cancel and then they offered you bonus miles if you don't?

Offline moish

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Re: Credit Card Retention Bonuses
« Reply #4 on: January 13, 2010, 02:40:04 AM »
how do you apply for diners club?

Offline MOSES

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Re: Credit Card Retention Bonuses
« Reply #5 on: January 13, 2010, 05:37:11 AM »
So 3,000 starpoints is worth 45.00??? 3000 starwood points ≥ 45.00  (0.015 each)
ok. Gotchya...
(or you would have kept the card open anyways.... because you needed it for other reasons like the additional warranty it gives you on purchases....)

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #6 on: January 13, 2010, 10:35:33 AM »
how do you apply for diners club?
You can't right now.

So 3,000 starpoints is worth 45.00??? 3000 starwood points ≥ 45.00  (0.015 each)
ok. Gotchya...
(or you would have kept the card open anyways.... because you needed it for other reasons like the additional warranty it gives you on purchases....)
It's worth at least $60 to me, so I was pleased.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline deals

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Re: Credit Card Retention Bonuses
« Reply #7 on: January 13, 2010, 10:41:50 AM »
dan how did you do it i even spoke to the suppervisor he said he can only give me max 1000 points

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #8 on: January 13, 2010, 11:34:14 AM »
dan how did you do it i even spoke to the suppervisor he said he can only give me max 1000 points
Try calling back!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MOSES

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Re: Credit Card Retention Bonuses
« Reply #9 on: January 13, 2010, 11:50:04 AM »
Try calling back!
do you play stupid or tough??

Offline ralph

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Re: Credit Card Retention Bonuses
« Reply #10 on: January 13, 2010, 12:05:13 PM »
They just gave me 40$ credit on my amex statement for keeping my starwood amex open :)
so annual fee for starwood 2nd year $5 bucks!!

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #11 on: January 13, 2010, 12:37:21 PM »
They just gave me 40$ credit on my amex statement for keeping my starwood amex open :)
so annual fee for starwood 2nd year $5 bucks!!
Nicely done!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MOSES

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Re: Credit Card Retention Bonuses
« Reply #12 on: January 13, 2010, 02:04:21 PM »
They just gave me 40$ credit on my amex statement for keeping my starwood amex open :)
so annual fee for starwood 2nd year $5 bucks!!
nice!
What did you tell them? when i threatened to cancel they said, "sure, no problem"...

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #13 on: January 13, 2010, 02:18:46 PM »
nice!
What did you tell them? when i threatened to cancel they said, "sure, no problem"...
Lol.
I'll bet AMEX has some kind of system in place (Like I know Sprint has) about how much value each customer is worth and how far to go to retain them.
But then again I do encounter reps who are unwilling to play ball. As is true with CS reps in every industry if you don't like the answer you got just keep on trying...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Credit Card Retention Bonuses
« Reply #14 on: January 13, 2010, 02:26:07 PM »
Lol.
I'll bet AMEX has some kind of system in place (Like I know Sprint has) about how much value each customer is worth and how far to go to retain them.
But then again I do encounter reps who are unwilling to play ball. As is true with CS reps in every industry if you don't like the answer you got just keep on trying...
Wow. deos aa also have one of those????... Sometimes they wont send me a postcard in the mail without charging.... lol and I used to be a platinum member...
What other companies do you know that have a system like that?