Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1820160 times)

Offline @Yehuda

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Re: Credit Card Retention Bonuses
« Reply #2480 on: September 10, 2014, 10:20:44 AM »
Thanks guys for the help, found it!

Offline @Yehuda

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Re: Credit Card Retention Bonuses
« Reply #2481 on: September 10, 2014, 10:33:09 AM »
Wow, they won't offer me anything. I got 1K on the phone for SPG personal and nothing for biz. In chat, he said I don't use my card for purchases so they can't offer me anything.

Closing both cards now as I never use them and have finished all my SPG points. No more Starwood hotels for me unless AmEx changes their terms in the future.

Just realized I have the $15 off $100 at Staples. Will hold onto the cards to use this over the next few weeks till the AF hits. Maybe then (and with the AF on my account) they can offer me points before closing.
« Last Edit: September 10, 2014, 10:39:04 AM by @Yehuda »

Offline shmebeble

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Re: Credit Card Retention Bonuses
« Reply #2482 on: September 10, 2014, 12:13:11 PM »
Wow, they won't offer me anything. I got 1K on the phone for SPG personal and nothing for biz. In chat, he said I don't use my card for purchases so they can't offer me anything.

Closing both cards now as I never use them and have finished all my SPG points. No more Starwood hotels for me unless AmEx changes their terms in the future.

Just realized I have the $15 off $100 at Staples. Will hold onto the cards to use this over the next few weeks till the AF hits. Maybe then (and with the AF on my account) they can offer me points before closing.

Personal definitely,  no need to close until af hits.  Can't business still be churned after 12 months?

Offline chucksterace

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Re: Credit Card Retention Bonuses
« Reply #2483 on: September 10, 2014, 12:23:10 PM »


Personal definitely,  no need to close until af hits.  Can't business still be churned after 12 months?

Business afaik yes
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline David R

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Re: Credit Card Retention Bonuses
« Reply #2484 on: September 10, 2014, 03:24:54 PM »
After HUCA X 3, still no retention bonus offered to me for the Ink Bold. The statement with the AF was sent to me about 45 days ago. They say there is no separate retention department and that if there was a retention offer available for me, it would be displayed on their screen. Any suggestion?

Offline clear thinker

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Re: Credit Card Retention Bonuses
« Reply #2485 on: September 10, 2014, 03:33:26 PM »
After HUCA X 3, still no retention bonus offered to me for the Ink Bold. The statement with the AF was sent to me about 45 days ago. They say there is no separate retention department and that if there was a retention offer available for me, it would be displayed on their screen. Any suggestion?
Downgrade?

Offline dpk4588

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Re: Credit Card Retention Bonuses
« Reply #2486 on: September 11, 2014, 12:43:29 AM »
I chatted and the woman was helpful. She said she could close the card. I asked for 5k and she counter offered with 3k. Was a good deal.
It took 3 chats but I finally found a rep who got me something nice. First offer was 500, then 1k, I said that wasnt enough and that my friend had gotten 5k. He said all he could give me was 1k so I asked if a supervisor could help me. He came back a minute later and said the manager approved 5k! I thanked him profusely and left the chat with a smile on my face!
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
-Albert Einstein

Offline @Yehuda

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Re: Credit Card Retention Bonuses
« Reply #2487 on: September 11, 2014, 06:58:21 AM »
It took 3 chats but I finally found a rep who got me something nice. First offer was 500, then 1k, I said that wasnt enough and that my friend had gotten 5k. He said all he could give me was 1k so I asked if a supervisor could help me. He came back a minute later and said the manager approved 5k! I thanked him profusely and left the chat with a smile on my face!
Nice!

Offline Alexsei

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Re: Credit Card Retention Bonuses
« Reply #2488 on: September 17, 2014, 10:13:43 AM »
Citi AA Executive Platinum
$95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+ per month
Jews ≠ Zionists
Palestinians ≠ Hamas
Satmar ≠ SatmarHQ

Offline Hershelsdeals

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Re: Credit Card Retention Bonuses
« Reply #2489 on: September 17, 2014, 10:24:31 AM »
Citi AA Executive Platinum
$95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+ per month
You mean the AA platinum,  the executive is $450

Offline Alexsei

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Re: Credit Card Retention Bonuses
« Reply #2490 on: September 17, 2014, 10:35:39 AM »
You mean the AA platinum,  the executive is $450
Ye i was mixe dup since it says "platinum Level" on the card
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Offline Mordyk

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Re: Credit Card Retention Bonuses
« Reply #2491 on: September 17, 2014, 03:07:05 PM »
any luck lately for the spg personal?
#TYH

Offline bermo

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Re: Credit Card Retention Bonuses
« Reply #2492 on: September 17, 2014, 03:18:44 PM »
any luck lately for the spg personal?
Yes I got 3k a few days ago

Offline Mordyk

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Re: Credit Card Retention Bonuses
« Reply #2493 on: September 17, 2014, 03:19:37 PM »
Yes I got 3k a few days ago
by phone or chat?
#TYH

Offline bermo

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Re: Credit Card Retention Bonuses
« Reply #2494 on: September 17, 2014, 03:43:52 PM »
By phone

Offline Miracle

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Re: Credit Card Retention Bonuses
« Reply #2495 on: September 19, 2014, 06:56:31 AM »
After HUCA X 3, still no retention bonus offered to me for the Ink Bold. The statement with the AF was sent to me about 45 days ago. They say there is no separate retention department and that if there was a retention offer available for me, it would be displayed on their screen. Any suggestion?
I tried calling to get the IB AF waived and had no luck. Then they closed my card. Once they closed it, I called back saying I wanted the card reopened ONLY IF THERE WILL NOT BE A PULL. They assured me there wasn't going to be a pull. And then the AF disappeared. Now i have a second year with the IB free :)

Offline Rickm8384

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Re: Credit Card Retention Bonuses
« Reply #2496 on: September 19, 2014, 07:03:09 AM »
I got 5k from Starwood the other day. When they offered me 3k I said I really had wanted 5k so the rep gave me 5k. Never hurts to ask for more!

Offline D93

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Re: Credit Card Retention Bonuses
« Reply #2497 on: September 19, 2014, 07:19:27 AM »
I got 5k from Starwood the other day. When they offered me 3k I said I really had wanted 5k so the rep gave me 5k. Never hurts to ask for more!
wow! I chatted online with Amex 3 times. First rep only offered 300. 2nd rep ZERO. and finally the 3rd rep offered 3k and I took it

Offline Rickm8384

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Re: Credit Card Retention Bonuses
« Reply #2498 on: September 19, 2014, 07:22:04 AM »
wow! I chatted online with Amex 3 times. First rep only offered 300. 2nd rep ZERO. and finally the 3rd rep offered 3k and I took it
It took some doing. I played a bit. First I told them I wanted to add another user to the card. Then I asked for a bonus for doing that. When she said she was going to talk to her supervisor because she couldn't offer me anything I mentioned that I thought I was due for an AF. She confirmed that I was so I asked for a retention bonus too. She came back with 3 and I countered with 5.

Offline Alexsei

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Re: Credit Card Retention Bonuses
« Reply #2499 on: September 21, 2014, 08:53:25 AM »
Barclays arrival+ HUCA x3 got the same pattern:
No retention offers available
Can you downgrade my card to the no-fee arrival?
No.
Can you transfer me to the retention department?
No, i don't have that option either.

HUCA #4 i was persistent to be transferred, 2nd rep picked up saying:
I credited your account with $89 anything else i can help you with?


Jews ≠ Zionists
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