"Hotel Name: Westin New York Times Square
Starwood Brand Web Site Room Rate : 436.05
Company room provider : Hotels.com
Competing rate : 399
Comments : NYC Free night promo
Thank you for your Best Rate Guarantee claim form and I am happy to assist you.
I have reviewed your claim and I am happy to inform you that your claim is approved, pending further response.
In order to finalize your claim at the Best Rate, please do the following within 24 hours:
1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email with your online confirmation number.
Guest Name: Daniel Eleff
Arrival Date: xxx
Departure Date: xxx
Room Type: Traditional
Actual confirmed rate: Free
Pending claim file number: xxx
When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type offered by the competing provider.
You will receive an email confirmation that will include a file claim number when all has been finalized.
I look forward to your reply. "