We're staying at the Hilton Berlin hotel for 3 nights. Two nights are free sign up nights and one is a paid stay. I'm diamond and we were upgraded to a King executive room.
Our room doesn't have a view and I asked if there were any other rooms available if we paid the difference in points or cash for the upgrade. I also asked about handicap rooms as the tub is high and difficult for my husband to step into. He's had hip and back surgery with the latter done this year and has another surgery scheduled the end of this month.
I was told they were overbooked and no other rooms were available for the nights we're staying. However, the website shows availability. Thoughts?
My husband commented that there were no robes or slippers. I thought it was due to being a lower category but it's on their website. No biggie and I don't want to be one of those Diamond complainers. It's just an observation.
I am wondering about breakfast. I know there's the exec lounge but in some places, people have a choice of the restaurant or the lounge for breakfast. How do you know if there's a restaurant charge or if you can go there instead of the exec lounge?