Author Topic: Stroller damaged during flight  (Read 4670 times)

Offline puddles

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Re: Stroller damaged during flight
« Reply #15 on: June 29, 2015, 09:14:19 AM »
Old thread same question. American Airlines broke my stroller yesterday. Booked on my Chase Sapphire Preferred. Already emailed American Airlines and no response. Started a claim with Chase via a third party company they use. Has anyone been down this road before and able to offer any insight?

Offline AnonymousUser

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Re: Stroller damaged during flight
« Reply #16 on: June 29, 2015, 09:45:47 AM »
Old thread same question. American Airlines broke my stroller yesterday. Booked on my Chase Sapphire Preferred. Already emailed American Airlines and no response. Started a claim with Chase via a third party company they use. Has anyone been down this road before and able to offer any insight?
Make a YouTube video.

Offline puddles

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Re: Stroller damaged during flight
« Reply #17 on: June 29, 2015, 09:46:44 AM »
not sure that helpful advice :) Anything else?

Offline sky121

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Re: Stroller damaged during flight
« Reply #18 on: June 29, 2015, 09:54:28 AM »
Next time don't leave the airport before speaking to someone.  Also if you just emailed yesterday you'll have to wait a bit longer for a response.  Search for email addresses of people higher up? And try Twitter.
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Offline puddles

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Re: Stroller damaged during flight
« Reply #19 on: June 29, 2015, 09:55:20 AM »
Yea, we didnt realize until after we left.

Any experience with using the Chase benefit for this?

Offline sky121

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Re: Stroller damaged during flight
« Reply #20 on: June 29, 2015, 09:56:40 AM »
Yea, we didnt realize until after we left.

Any experience with using the Chase benefit for this?
Chase is pretty good in general with claims. Just take a bit more effort and work than Amex but usually reliable.
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Re: Stroller damaged during flight
« Reply #21 on: June 30, 2015, 10:02:38 AM »
My stroller came off the plane in a mangled heap. The airline completely replaced it. Now we always make sure to have baggage coverage weather via the cc we booked on or via extra travel insurance. Because the airlines have been cracking down on stroller damages an not necessarily covering.

Offline puddles

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Re: Stroller damaged during flight
« Reply #22 on: July 10, 2015, 01:59:45 PM »
As an update, Stroller was damaged during flight that was booked on Chase Saphire Preferred. After a few phones calls a whole bunch of paperwork I just got a notification of a check for the full amount of a new stroller. Over $500!. Always use that CC :)

Offline chaimmayer

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Re: Stroller damaged during flight
« Reply #23 on: July 10, 2015, 05:32:34 PM »
Thanks for the update. That's great!
It won't help though for flights booked with miles right?

Offline Emkay

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Re: Stroller damaged during flight
« Reply #24 on: July 10, 2015, 06:21:21 PM »
Thanks for the update. That's great!
It won't help though for flights booked with miles right?
Incorrect

Offline chaimmayer

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Re: Stroller damaged during flight
« Reply #25 on: July 11, 2015, 10:53:53 PM »
What do you mean?  If you pay the $5 fee on your sp that's enough?

Offline shimino1

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Re: Stroller damaged during flight
« Reply #26 on: July 12, 2015, 02:25:44 AM »
Yes

Offline hakohen

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Re: Stroller damaged during flight
« Reply #27 on: April 15, 2018, 01:15:02 PM »
Just got this message from Chase Sapphire Reserve's insurance in response to my damaged stroller:

We have completed our reconsideration of your claim under the Lost Luggage Reimbursement benefit. We regret that we cannot process a payment for your claim.  Your claim does not qualify for this benefit because:
□       The claimed item(s) was not a part of Carry-On Baggage or Checked Baggage.  Please refer to your Guide to Benefits which includes the below definitions:
       Carry-On Baggage suitcases or other containers specifically designated for carrying personal property, which are carried on board a Common Carrier by an Insured Person.
       Checked Baggage suitcases or other containers specifically designated for carrying personal property, for which a claim check has been issued to an Insured Person by a Common Carrier.
We regret that we could not provide a more positive response to your request for reconsideration.

Any ideas?

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Re: Stroller damaged during flight
« Reply #28 on: April 15, 2018, 03:45:47 PM »
Just got this message from Chase Sapphire Reserve's insurance in response to my damaged stroller:

We have completed our reconsideration of your claim under the Lost Luggage Reimbursement benefit. We regret that we cannot process a payment for your claim.  Your claim does not qualify for this benefit because:
□       The claimed item(s) was not a part of Carry-On Baggage or Checked Baggage.  Please refer to your Guide to Benefits which includes the below definitions:
       Carry-On Baggage suitcases or other containers specifically designated for carrying personal property, which are carried on board a Common Carrier by an Insured Person.
       Checked Baggage suitcases or other containers specifically designated for carrying personal property, for which a claim check has been issued to an Insured Person by a Common Carrier.
We regret that we could not provide a more positive response to your request for reconsideration.

Any ideas?
Did you try dealing with the airline directly at all?
Once the game is over, the king and the pawn go back in the same box.

Offline Moshke

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Re: Stroller damaged during flight
« Reply #29 on: April 15, 2018, 03:55:36 PM »
I had positive experience with airline directly AA