Just got this message from Chase Sapphire Reserve's insurance in response to my damaged stroller:
We have completed our reconsideration of your claim under the Lost Luggage Reimbursement benefit. We regret that we cannot process a payment for your claim. Your claim does not qualify for this benefit because:
□ The claimed item(s) was not a part of Carry-On Baggage or Checked Baggage. Please refer to your Guide to Benefits which includes the below definitions:
• Carry-On Baggage – suitcases or other containers specifically designated for carrying personal property, which are carried on board a Common Carrier by an Insured Person.
• Checked Baggage – suitcases or other containers specifically designated for carrying personal property, for which a claim check has been issued to an Insured Person by a Common Carrier.
We regret that we could not provide a more positive response to your request for reconsideration.
Any ideas?