Just to give chizzuk to those still trying. I received the following today (after several SM's back and forth):
Thank you for your follow up email.
I am pleased to advise that I did add 20,000 points to the
account number noted above so that it receives a total of
30,000 points for an enrollment bonus. You will see this
adjustment on the next statement. This adjustment is
available for redemption now.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
Rebeca Fierros
Senior Service Specialist
1-847-488-5837
M-F 7:00am-3:30pm CST