Freedom 0% APR on balance transfers for 15 months

[Thingywingy]

I got my freedom card about 4 months ago and currently have no balance transfer offer according to chase rep. Is the above offer only if you transfer at opening? If not why do I not have that offer?

[Thingywingy]

No input?

[meshugener]

Did you try speaking with a second rep before posting your second post?

[Thingywingy]

I did. She told me that it's specifically if I transfer with the account application. She mentioned that occasionally they offer customers similar offers. Anybody have an idea how often these offers occur on the freedom card?

[AsherO]

I got my freedom card about 4 months ago and currently have no balance transfer offer according to chase rep. Is the above offer only if you transfer at opening? If not why do I not have that offer?

The current app shows 0% APR on purchases and BT for the first 15 months.

[Thingywingy]

Could that mean the 0% lasts for 15 months if you transfer at time of application?

[AsherO]

Could that mean the 0% lasts for 15 months if you transfer at time of application?

It could, but it might also mean DROPR

[Thingywingy]

It could, but it might also mean DROPR

What does "DROPR" mean?

[HelpMe]

What does "DROPR" mean?

+1

[meshugener]

Don't Rely On Phone Reps....

[Thingywingy]

I SM'd Chase

"I am a relatively new Freedom cardholder. I believe I
signed up in April. On the application it includes a
0percent balance transfer offer for 15 months. Looking
online, there seems to be no offer available. Is this a
mistake?

Thanks,
XXXXX XXXXXX"

Their response
"Dear Xxxxx Xxxxxx,

Thank you for contacting Chase.

I wish to inform you that there is no promotional offer on
your account. The current APR on your account for
purchases is 17.99% Variable and 19.24% Variable for cash
advances. You may verify these rates on your monthly
statement. If your account has a variable rate, your
standard APR is based on the Prime Rate and may increase
or decrease as the Prime Rate fluctuates.

At this time, there are no balance transfer promotions
available for your account. You will receive notification
once a promotion becomes available and it will be
displayed online for review.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Manjula Upadhyay
Customer Service Specialist"

I responded
"Mr. Upadhyay,
You did not answer the question. I know there is no offer
available. I'm asking that there should be as written on
the application I filled when applying for the Freedom
card. The application said 0% APR on balance transfers for
1st 15 months.

Thanks,
Xxxxx Xxxxxx"

They responded
"Dear Xxxxx Xxxxxx,

Thank you for contacting Chase about the offer on the
balance transfer.

I am unable to make the requested changes to your current
Annual Percentage Rate (APR) because your account reflects
the correct APR.

If you have documentation reflecting a different rate,
please mail or fax a copy of this information to the
following address and or fax number:

Cardmember Service
PO Box 15298
Wilmington, DE 19850-5298
Fax number: 1- 888-643-9628

Once we receive this information, we will review it and
provide further assistance.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Divya Shukla
Customer Service Specialist"

My response
"I'm not sure what documentation you expect. I am simply telling you that the application says "0% INTRO APR FOR 15 MONTHS ON PURCHASES AND BALANCE TRANSFERS". You can check it for yourself at https://creditcards.chase.com/credit-cards/chase-freedom.aspx

Xxxxx Xxxxxx"

 

[Thingywingy]

And their response
"Dear Thingywingy,

I am writing in response to your follow up email about the
0% introductory offer.

I have forwarded your message to the appropriate
department for review and you should receive a response
within one business day.

If you require immediate assistance, please contact the
number listed below and either myself, or one of my
colleagues will be able to assist you. For your
convenience, we are available to assist you 24 hours a
day.

I appreciate your patience in this matter.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Sharmila DSouza
Customer Service Specialist"

Mazel Tov! Not just another dumb response that doesn't even address the question!

[meshugener]

Are you sure that back in April they had a BT promotion on the Freedom?