Israel DOT rules

[Jkhein]

I actually just made use of it.
Would you belive DOT rules in Israel are better and stricter in Israel? they have a law that if you purchase a ticket with a departure from Israel, you can cancel within 14 days of booking and further than two weeks of departure, you only pay a maximum of 100 shekel. quite cool.

[shmu]

How did you go about doing this? did you call the airline theat to file a claim?

[Jkhein]

How did you go about doing this? did you call the airline theat to file a claim?

n need to threaten its official, they need a request in writing

[popcorn1508]

What if I book it in the usa

[Drago]

Can you post a link?

[Jkhein]

Can you post a link?

This is from LY website, you can find it on the others too

Some fares do not permit endorsement of the ticket or limit or prohibit any change of booking or limit or not allow refund for cancellation or failure to travel or permit changes only upon additional payment. For details please contact the point of sale where the ticket was purchased. Insurance cover may be available in certain circumstances. Please consult your insurance or travel agent for details.
Notwithstanding the aforesaid, with regard to transactions made within the state of Israel only, the

following terms shall apply:
With regard to "distance selling transaction", as defined in the Israeli consumer protection law, 5741-1981 (hereinafter: the "Israeli consumer protection law") - the transaction may be cancelled within 14 days of the date it is done, but at least 7 working days prior to the beginning of the travel (the departure of the first flight in the purchased ticket / in the flight confirmation letter).
With regard to transactions which are not "distance selling transactions" as defined in the Israeli consumer protection law, the transaction may be cancelled within 14 days of the date it is done, but at least 18 working days prior to the beginning of the travel (the departure of the first flight in the purchased ticket / in the flight confirmation letter). The right of cancellation will not apply on tourism services which wholly take place outside the state of Israel, including flights beyond operated by other air carriers and packages outside Israel, when the customer had been informed the cancellation policy of the providers of such services before the transaction was done.
The notice of cancellation of the transactions as detailed above has to be sent in writing – by email or facsimile, directly to the point of sale where the ticket was purchased.
If the above conditions are met, the consumer will be charged 5% of the total price of the ticket or ils100, - whichever is lower.

[Galitzyaner]

I actually just made use of it.
Would you belive DOT rules in Israel are better and stricter in Israel? they have a law that if you purchase a ticket with a departure from Israel, you can cancel within 14 days of booking and further than two weeks of departure, you only pay a maximum of 100 shekel. quite cool.

Interesting, are all airliners (including international) bound by this rule?

How about award bookings?!

[PlatinumGuy]

Interesting, are all airliners (including international) bound by this rule?

How about award bookings?!

Every airline flying servicing TLV is in theory governed by Israeli aviation laws.

[Jkhein]

Interesting, are all airliners (including international) bound by this rule?

The same is international airlines are bound to EU laws in Europe etc.
But the ticket has to be booked in Israel.

[Galitzyaner]

The same is international airlines are bound to EU laws in Europe etc.
But the ticket has to be booked in Israel.

What is defined as "booked in Israel"?
I mean, in 2013 we mostly book in cyberspace...

[Jkhein]

What is defined as "booked in Israel"?
I mean, in 2013 we mostly book in cyberspace...

my guess would be based in Israel. which I dont think Expedia, Orbitz etc is.

[Dan]

IP address/Billing address Id assume.

[Jkhein]

It only applies to tickets bought IN Israel, from the airline or an Israeli TA etc.

[Yoel]

So how do I cancel an Alitalia ticket that was booked online in Israel departing from Israel?
Do I have to email them?

[Yoel]

How about award bookings?!

Are matmid award booking covered under this rule as well?

[Jkhein]

So how do I cancel an Alitalia ticket that was booked online in Israel departing from Israel?
Do I have to email them?

where exactly was it purchased?

[Yoel]

alitalia.com when i was in Israel, and flights originate out of TLV

[Jkhein]

alitalia.com when i was in Israel, and flights originate out of TLV

I would advise calling them and asking for exact instructions, where to write etc 00972-3-7960700
must be within two weeks, and more than a week before flight.

[Yoel]

or pay 100 shekel, no?

[yandmk]

Bump!
I think these laws should be brought to attention once again as there seems to be very little knowledge around here regarding this topic.

And something that wasn't mentioned above is that the cancellation fee up to 14 days after booking is 100nis or 5% - the lesser of the 2. (And I believe this covers complete packages - not only flights).

I don't know where this is mentioned, but I believe that IL law also requires FREE cancellation until midnight of the day of booking (not 24 hrs).
A friend f mine just booked a ticket on the Alitalia IL site with the current sale, and the next day the date of the chasuna they were flying for was moved up by a day. He called Alitalia and asked how much it would cost him to change and they said $150. He asked what it would cost him to cancel and they said $26! So he just cancelled and re-booked on the correct dates.

http://www.financeisrael.mof.gov.il/FinanceIsrael/Docs/En/legislation/Consumption/5741-1981_Consumer_Protection_Law.pdf  (see section 14E (b))

a little easier to read:
http://www.arkia.com/terms-and-conditions-c3 (see number 25)