After ~10 hours and far too many HUCA'S to count I can place another notch in my HUCA belt.
Back on 2/1 dealfinder85 posted this deal.....
macys has the lenox autumn 5 piece set buy 1 get 1 free.
after you put it in your cart, it shows up as buy 1 get 2 free.
you can also take 15% off, meaning for 242.25 you can get 3, instead of spending 285 on 1
I thought about buying it for myself but decided I didn't love the pattern. Around a week later I mentioned this deal to my mother and she told me she always loved this set. When she heard the price she was instantly ready to pull the trigger.
I added 8 sets to my cart and it automatically updated to 24. The total after a 15% coupon and sales tax was $2,066.75. I had to pay with a Macy's card to get the discount, so no points earnings.
I received email confirmation for 24 pieces, but the ship date wasn't until after Pesach. My mother really wanted to have her new dishes for Yom Tov. So me being a good son, I called and tried to get the order expedited. I assume many people took advantage of this "deal" and it must have been on back-order. CS said they cant do anything to expedite as it is fulfilled from their warehouses and not in store. i did however confirm that the order was for 24 pieces.
A couple of hours later I received an email "we have canceled 8 pieces as per customers request". I called in right away to "uncancel" those 8 pieces, and I was informed that it was a price mistake and wont be honored. I was furious, and over the next few days I spoke to many managers and supervisors. Finally they agreed to open an investigation into the matter. I was told that i needed to wait 10 business days for the results.
In the meantime they sent me the 16 pieces, with a packing invoice for 24 pieces. I called back in and notified them that I was missing 8 pieces. The manager I spoke with offered me 20% off my entire order and adamantly sated that they can not ship out the missing sets.
I told her I need to discuss with my mom, but that it isn't likely that she will agree. My mom aid that at 20% off shes not interested, and they can come pick up the china, and they should never have shipped out an incomplete order. I told them the sets are on my front porch and they can come get them whenever they want. The manager started putting in a ticket for pickup when I asked, "for a few hundred bucks you're ready to throw away a longtime customer (my mom spend thousands a year at Macy's)?"
She said 'let me see what else we can do and I will call you back". I never got a callback ( I HATE when that happens, a CSR says they will callback and they never do). So I called back the next day and was told that the investigation isn't finished and they cant even offer me the 20% anymore. I must wait until Thursday and they will notify me by mail of the decision.
I was nearing despair after so many attempts I was ready to throw in the towel. I had been negotiating to buy the soup bowls from another company ( the sets comes sans soup bowls), and asked them to hold a coupon that would expire as long as they can while I waited. They called me on Wednesday as I had been stalling placing the order until I confirmed I would get the missing 8 sets, it was the last day they would honor the coupon.
I almost said forget it and gave up on the whole thing, but I had to live true to my sig.
I called Macy's and asked for a supervisor. I explained my issue and the CSR told me since it was a price mistake they can not hoer the deal. I told her that there was an investigation and I need the results right now. She says "let me if I can send out the missing 7 sets manually". I got excited and asked to make sure its gets overnight delivery. She gets back on the phone and tells me she was able to, and it will go out Thursday for delivery Friday. She gave me her direct line, and told me to call if it doesn't arrive by Friday. I told her I will be in touch regardless, because I want compensation for the many hours I spent working on this mistake. She said "I will most certainly help you out with that, lets just wait until your receive the order."
An hour ago UPS delivered 7 sets to my moms house. Now its time for me to try and get compensation.
It is just a matter of getting a person who truly wants to help on the phone. Most CSR's just want to do their job and clock out. The rare CSR might actually care and be interested in helping, thus we say HUCA.
