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Purchase Air Extras/Issue EMD
« Last edited by Chaikel on February 16, 2015, 08:43:50 AM »

Poll

What Primary GDS System Are You Using?

Sabre
35 (54.7%)
Amadeus
20 (31.3%)
Galileo
0 (0%)
WorldSpan
1 (1.6%)
Internet Based System
8 (12.5%)

Total Members Voted: 64

Author Topic: GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN  (Read 120664 times)

Offline forumsuser

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Re: GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN
« Reply #1200 on: May 16, 2018, 01:36:10 PM »
Prices as one ticket
In this case it does. My Q is re ticketing separately as most markets they do not publish through fares.
(Pax isn't flying to JNB, I was just bringing it as an example that they do publish some throughfares which means it is theoretically possible.)

Offline rcarentals

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Re: GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN
« Reply #1201 on: May 18, 2018, 12:54:38 AM »
So I reached out to a contact at the DOT... and 'Walla'.... progress... :)

What pisses me off is not the money. I don't care for the compensation here. My client doesn't either.

It's the fact that - if I as a Travel Agent or consumer have an airline exchange a ticket for me - the airlines should have to have full responsibility to the customer to honor that ticket.
Mistakes may happen - but that doesn't absolve them. I eat my mistakes - they need to eat theirs.

LH cannot let their tickets be sold by UA if they won't honor them - no airline should be allowed to do this practice not - LH and not LY.. it's ridiculous and needs to have penalties strong enough to deter denying boarding.

It's a crazy disruption to customers lives...
will update... if this goes somewhere...
Do not boast for tomorrow, Because you do not know what the day will bear.(Mishlei C27.V1)

Offline ilherman

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Re: GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN
« Reply #1202 on: May 18, 2018, 02:52:46 PM »
Don't keep your hopes too high.
You can say what you think when you think what you say.

Offline rcarentals

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Re: GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN
« Reply #1203 on: May 18, 2018, 03:15:59 PM »
Don't keep your hopes too high.
I am slightly more hopeful than i would have been in your LY situation.
1. This was a paid revenue ticket. (While to me it makes no difference, to others, they may question the entire transaction.. was ot bartered or sold? Etc..) This ticlet was a squeeky clean revenue ticket.
2. Unlike in your case, we were given a reason verbally and in writing that:
"United Airlines rebooked and ticketed you incorrectly in First Class on Lufthansa. Your original ticket with United Airlines was for Business Class and they should have only rebooked you in Business Class on the alternate routing with Lufthansa. The Lufthansa colleague in Miami was correct in denying the rebooking as it was not valid".

This was their response at Miami and with the DOT - and LH copied the DOT on this response originally.

It is not the issue of being bumped that i have brought up at all, but the issue of an airline, using partners to expand their sales distribution - but then using unfair business practices to disadvantage consumers who book through their expanded distribution - by claiming those partners sales as invalid and then placing the onus on the customer.

A fair business practice would be to place the onus on the seller, as customers must be able to purchase exchange and trust their tickets and re-accomodations will be honored...
In the eyes of a regulatory agency this practice has already been ruled on.
Deceptive practices with air tickets are federaly prohibited. This includes charging a fare difference on a issued or exchanged ticket. Simple as that.

Will see what they say...


Do not boast for tomorrow, Because you do not know what the day will bear.(Mishlei C27.V1)