Computer Troubleshooting/Help Master Thread

[DanH]

I logged in today tom my pc after yom tov and was greeted with a window prompting yes or no for an "Akamai netsession installer", forgot to take a screenshot, what can this mean?

https://www.akamai.com/us/en/solutions/products/media-delivery/netsession-interface-faq.jsp

[Work-for-ur-muny]

Is there any way to choose from where I want to get my internet service if I have more than one network connection to my computer?

Explanation of situation: I have two connections, one which is connected to a local server. It also has internet but very not good. When I try to connect wirelessly to wifi for better service I can't connect to the internet unless I unplug the ethernet cable to the local network. My question is if there is any way for me to tell the computer to get internet from one connection and the rest of the stuff from the local network while keeping them both connected all the time?

[David R]

Is there any way to choose from where I want to get my internet service if I have more than one network connection to my computer?

Explanation of situation: I have two connections, one which is connected to a local server. It also has internet but very not good. When I try to connect wirelessly to wifi for better service I can't connect to the internet unless I unplug the ethernet cable to the local network. My question is if there is any way for me to tell the computer to get internet from one connection and the rest of the stuff from the local network while keeping them both connected all the time?

The metric in the routing table determines which route has priority. A lower metric means a higher priority.

[Work-for-ur-muny]

The metric in the routing table determines which route has priority. A lower metric means a higher priority.

Is there any way I can choose priority?

[David R]

Is there any way I can choose priority?

What operating system?

[Work-for-ur-muny]

What operating system?

Win 10

[David R]

Win 10

Open command prompt. Type the command:
route print
Paste the result here.

[Work-for-ur-muny]

Open command prompt. Type the command:
route print
Paste the result here.

The whole long meggilah?!

[David R]

The whole long meggilah?!

How about just the lines that start with 0.0.0.0

[Work-for-ur-muny]

How about just the lines that start with 0.0.0.0

Too many of those. Here's the whole thing. (Personal info is replaced with *s.)

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\***** *****>route print
===========================================================================
Interface List
  6...68 17 29 16 54 91 ......Microsoft Wi-Fi Direct Virtual Adapter
 12...6a 17 29 16 54 91 ......Microsoft Hosted Network Virtual Adapter
 24...a0 b3 cc 51 67 49 ......Realtek PCIe GBE Family Controller
 11...68 17 29 16 54 90 ......Intel(R) Centrino(R) Wireless-N 2230
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.141.5  192.168.141.156     20
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        192.0.0.0        255.0.0.0         On-link   192.168.141.156    276
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
  192.168.141.156  255.255.255.255         On-link   192.168.141.156    276
  192.255.255.255  255.255.255.255         On-link   192.168.141.156    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link   192.168.141.156    276
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link   192.168.141.156    276
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     41 ::/0                     fe80::86:99ff:fe6d:7dad
  1    306 ::1/128                  On-link
  4    306 2001::/32                On-link
  4    306 2001:0:5ef5:79fb:38a8:ba5f:d0e8:f455/128
                                    On-link
 11     41 2600:1017:b415:41a8::/64 On-link
 11    281 2600:1017:b415:41a8:ca1:539:16fe:8cb6/128
                                    On-link
 11    281 2600:1017:b415:41a8:f48b:33ff:65db:de7d/128
                                    On-link
 24    276 fe80::/64                On-link
 11    281 fe80::/64                On-link
  4    306 fe80::/64                On-link
 24    276 fe80::245c:cf4a:c8e1:9d8/128
                                    On-link
  4    306 fe80::38a8:ba5f:d0e8:f455/128
                                    On-link
 11    281 fe80::f48b:33ff:65db:de7d/128
                                    On-link
  1    306 ff00::/8                 On-link
 24    276 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
  4    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

C:\Users\***** *****>

[David R]

Too many of those. Here's the whole thing. (Personal info is replaced with *s.)

Too many? Not really. There are only two lines in that whole thing that start with 0.0.0.0. Those lines show me that your internet traffic can either be sent over the adapter that has the IP address 192.168.141.156 or over the adapter that has the IP address 192.168.1.2, but that the former has priority because the metric (the number in the last column) is lower. You need to find out which adapter has which IP address. Do you know how to do that? Once you know that, you will know whether this is the correct priority or if it needs to be reversed.

[Work-for-ur-muny]

Too many? Not really. There are only two lines in that whole thing that start with 0.0.0.0. Those lines show me that your internet traffic can either be sent over the adapter that has the IP address 192.168.141.156 or over the adapter that has the IP address 192.168.1.2, but that the former has priority because the metric (the number in the last column) is lower. You need to find out which adapter has which IP address. Do you know how to do that? Once you know that, you will know whether this is the correct priority or if it needs to be reversed.

I know that it's the way I do not prefer. So how do I reverse it?

[David R]

I know that it's the way I do not prefer. So how do I reverse it?

https://www.raymond.cc/blog/choosing-which-connection-to-use-with-windows-routing-table-editor-gui/
I think method #3 in the article would be best for you.

[Thingywingy]

As of last night my laptop keyboard stopped working. This is also true for the wireless keyboard I usually use. Strangely the windows icon which brings up the start menu does work. I don't if it is in anyway but I installed Windows 10 about a week ago. Also should mention that the touchpad, wireless mouse, and on-screen keyboard works. I would really appreciate some help. Thanks.

Try uninstalling the keyboard driver: Search for device manager in the start menu search box. Open it and look for keyboards. Expand the keyboards section and right click the keyboard that's listed there. Click uninstall and when it's finished uninstalling, reboot. Please report back

Happened again. Your instructions solved the problem. Could there be some underlying problem causing this to happen?

[pcgeek]

Happened again. Your instructions solved the problem. Could there be some underlying problem causing this to happen?

Possibly windows automatically updating to a buggy version of the keyboard driver.

[Thingywingy]

Why would it do that? Windows 10 related?

[pcgeek]

Why would it do that? Windows 10 related?

Yes. If you have that the pro version of Windows 10, there are better options for blocking automatic updates.

[churnbabychurn]

I have my plantronics Bluetooth  connected to my win 7 pc, and both the pc and the device show that they are paired, but no sounds comes in or out of the headset?. The volume is up and shows playing on the pc side.

[pcgeek]

I have my plantronics Bluetooth  connected to my win 7 pc, and both the pc and the device show that they are paired, but no sounds comes in or out of the headset?. The volume is up and shows playing on the pc side.

Assuming no settings changed, it seems like you may have a defective earpiece. Can you try it out on another device.

[churnbabychurn]

Assuming no settings changed, it seems like you may have a defective earpiece. Can you try it out on another device.

Works fine w phone