Author Topic: Argentina Master Thread  (Read 44119 times)

Offline Dan

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Re: Argentina Master Thread
« Reply #15 on: September 20, 2010, 01:26:49 PM »
You need to pick up the phone and speak to the head of catering and/or the hotel's general manager.

As a Hyatt Diamond you are entitled to a free breakfast and you should be able to negotiate a free kosher breakfast.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline eliteflyer

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Re: Argentina Master Thread
« Reply #16 on: September 20, 2010, 01:27:55 PM »
ive been going back and forth with the park hyatt BA trying to get kosher food and upgraded to a suite so far Iv'e gotten the suite but they want to charge for the food here are the emails

The Food
Dear Mr. E,

Greetings from Palacio Duhau - Park Hyatt Buenos Aires!

I am contacting you regarding your breakfast request of Kosher Catering Service.

As Mrs. Ramirez have explained you before, we work with a Catering Service Company for Kosher food, which provides a very good service and food quality. 

I´m afraid that the Kosher Service can not be offered complimentary since it is an outside company that provides it.

As soon as we recieve the Kosher Menu it will be sent to you.

I remain at your disposal for any request you may need.

The Suite
Dear Mr E,

It is a pleasure to contact you back again!

Regarding to your inquiry below, as a Diamond Member, we  will gladly guarantee an upgrade to a suite.

Are you going there on a paid stay or an award night?

Offline E

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Re: Argentina Master Thread
« Reply #17 on: September 20, 2010, 01:32:32 PM »
award night obviously  ;D...   I got 2 emails about the food from both

Mercedes Solanas Pacheco
Gerente de Servicios al Huésped
Guest Services Manager        and

Marcela Capellino
Team Leader Concierge
Member of Les Clefs d'Or International

should I take it up with Hyatt diamond or just try calling the hotel GM

Offline Dan

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Re: Argentina Master Thread
« Reply #18 on: September 20, 2010, 01:34:50 PM »
award night obviously  ;D...   I got 2 emails about the food from both

Mercedes Solanas Pacheco
Gerente de Servicios al Huésped
Guest Services Manager        and

Marcela Capellino
Team Leader Concierge
Member of Les Clefs d'Or International

should I take it up with Hyatt diamond or just try calling the hotel GM

I would call managers at the hotel before calling hyatt.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline E

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Re: Argentina Master Thread
« Reply #19 on: September 20, 2010, 01:56:16 PM »
I would call managers at the hotel before calling hyatt.
I just spoke with the secretary of the GM (he wasn't in or so she claimed) she said she will get back to me.

Offline steve2

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Re: Argentina Master Thread
« Reply #20 on: September 20, 2010, 02:02:48 PM »
I would call managers at the hotel before calling hyatt.

 is a kosher breakfast something that the Hotel Must supply at their expense? or that till now when you asked the Hotels didnt question it but simply supplied them?

 If they dont have to supply it at their expense then I understand asking about it and hoping they will offer to supply it in lieu of what they offer everyone else. But if they instead send an email like the Hyatt in BA then personally I wouldnt take it up the ladder too far, maybe 1 other person but not corp for sure Unless its Hyatts policy that each hotel Must supply each Diamond a breakfast of any special meal

Offline Dan

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Re: Argentina Master Thread
« Reply #21 on: September 20, 2010, 02:03:43 PM »
I just spoke with the secretary of the GM (he wasn't in or so she claimed) she said she will get back to me.
Good luck, keep us posted.
Tell them you've received comped kosher meals at other hyatt hotels.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline E

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Re: Argentina Master Thread
« Reply #22 on: September 20, 2010, 02:14:24 PM »
Good luck, keep us posted.
Tell them you've received comped kosher meals at other hyatt hotels.
lol did that, I also made the airline food comparison to them I told her even the airlines have the decency to respect a request even though it might cost them a bit more

Offline aussiebochur

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Re: Argentina Master Thread
« Reply #23 on: September 20, 2010, 02:18:33 PM »
lol did that, I also made the airline food comparison to them I told her even the airlines have the decency to respect a request even though it might cost them a bit more
Be careful what you say, you may just end up with airline food...

Offline txtmax4

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Re: Argentina Master Thread
« Reply #24 on: September 26, 2010, 12:19:58 PM »
If You See Something, Say Something!!

Offline E

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Re: Argentina Master Thread
« Reply #25 on: September 26, 2010, 09:50:05 PM »
lol did that, I also made the airline food comparison to them I told her even the airlines have the decency to respect a request even though it might cost them a bit more
well I got a response

Greetings from sunny Buenos Aires!

I am aware you have contacted Mr. Alvarez Campillo, General Manager, regarding your request for Kosher breakfast.

It is a pleasure to inform you that it will be offer as a courtesy for this stay at the Hotel.

I will need to kindly ask you, to inform me your choice from the menu previously sent in order to request it to the outside catering.

Looking foward to welcome you to Palacio Duhau - Park Hyatt Buenos Aires!

Kind Regards,

thanks Dan, and others for the "encouragement"

Offline aussiebochur

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Re: Argentina Master Thread
« Reply #26 on: September 26, 2010, 09:53:20 PM »
well I got a response

Greetings from sunny Buenos Aires!

I am aware you have contacted Mr. Alvarez Campillo, General Manager, regarding your request for Kosher breakfast.

It is a pleasure to inform you that it will be offer as a courtesy for this stay at the Hotel.

I will need to kindly ask you, to inform me your choice from the menu previously sent in order to request it to the outside catering.

Looking foward to welcome you to Palacio Duhau - Park Hyatt Buenos Aires!

Kind Regards,

thanks Dan, and others for the "encouragement"
Very nice!
Yogati Umotsosi, Tamin

Offline devora

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Re: Argentina Master Thread
« Reply #27 on: October 12, 2010, 09:46:08 PM »
Can I ask -- are you entitled to the free kosher breakfast for being a Diamond member, or would a Hyatt gold member be entitled also? I would like to book a reservation at the PH BA and would like to know what to ask for. I am a Hyatt Gold member with 50k points.

Offline Dan

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Re: Argentina Master Thread
« Reply #28 on: October 12, 2010, 10:04:12 PM »
Can I ask -- are you entitled to the free kosher breakfast for being a Diamond member, or would a Hyatt gold member be entitled also? I would like to book a reservation at the PH BA and would like to know what to ask for. I am a Hyatt Gold member with 50k points.
It's for being a diamond member.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline E

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Re: Argentina Master Thread
« Reply #29 on: October 12, 2010, 10:09:23 PM »
in the PH BA now, the hotel is gorgeous, they upgraded me to an executive suite, are giving me free breakfast plus the butler doesnt hurt, the butler spent over an hour with me today giving me a tour of the hotel!!