« Reply #13 on: October 14, 2013, 03:29:12 PM »
The return policy states:
We hope you love everything you order from W HOTELS THE STORE.com. Should you be less than happy with your purchase, please return it to W HOTELS THE STORE for a full refund (less shipping fees) in its original condition within 30 days of receipt. Unfortunately, and without exception, we cannot accept returns on opened cosmetics, fragrances, or sale items. Please send your package via an insured and prepaid method. Shipping and handling fees are not refundable on returns. Please e mail any questions to customercare@whotelsthestore.com
PLEASE NOTE: PILLOWS AND OPENED PACKAGES OF BEDDING ARE NOT RETURNABLE.
ALL W HOTELS MATTRESS AND BOXSPRING SALES ARE FINAL AND CANNOT BE RETURNED. W HOTELS MATTRESSES AND BOXSPRINGS ARE COVERED BY THE MANUFACTURER'S 10 YEAR WARRANTY.
PLEASE NOTE: SALE PURCHASES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
ALL SALES ARE FINAL ON FURNITURE. THERE ARE NO RETURNS OR EXCHANGES. WE APOLOGIZE FOR THE INCONVENIENCE.
Anyone have any experience in returning despite the above?
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2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper
