anyone use this?
https://www.flyopenskies.com/special_offer/satisfactionguarantee/en_us1. SATISFACTION GUARANTEE CONDITIONS:The OpenSkies Satisfaction Guarantee is only valid with the purchase of a roundtrip or one way published fare in Biz Seat or in Biz Bed, travel originating from EWR or IAD, paid in USD, and if the conditions below are met:
•Purchased: between Sept 8, 2010 and Nov 30, 2010.
•Flown: between Sept 8, 2010 and Nov 30, 2010; roundtrip travel must be completed by Nov 30, 2010.
Satisfaction Guarantee excludes: mileage or non-revenue tickets, prize tickets, press tickets, partner, and travel agent special, TGVair tickets or like tickets. No passengers with bookings made prior to Sept 8, 2010 are allowed to participate. No charter flights or TGVair segments qualify. This offer is not combinable with other refund requests.
Each passenger may only submit one refund request for only one one-way or roundtrip itinerary.
2. TO FILE A REFUND CLAIM: If passengers weren't satisfied with their OpenSkies onboard travel experience, each unsatisfied passenger must personally send a letter (typed and printed or hand written) postmarked within 30 days of their return travel date. No submissions postmarked after Dec 31, 2010 will be accepted. All letters must be mailed with appropriate international postage to:
OpenSkies-Sept
Satisfaction Guarantee Refund
14-18 rue d'Annam
75020 Paris
FRANCE
OpenSkies is not responsible for lost or misdirected mail. Upon receipt OpenSkies%#45;Sept will review the letter to determine compliance with promotion requirements and after validation, begin reimbursement process.
3.REQUIRED ELEMENTS TO PROCESS REFUND: Individual claim letters must also include all of the following items or risk not being processed:
•Subject: "Satisfaction Guarantee Refund"
•First name, last name
•Email, phone number
•Booking confirmation number
•Date(s) of travel
•Boarding pass
•Reason for travel: business or leisure
•If traveled for business with company, name of company
•Bank details of purchaser: : Name of the account user, account number, bank name and address, bank ABA routing number, bank SWIFT code
•Name of the ticket purchaser (if different than traveler)
•A clear explanation why the onboard travel experience was unsatisfactory
4. HOW REIMBURSEMENT WORKS: Once claim is validated by OpenSkies, the ticket purchaser will be refunded base fare and fuel surcharge only. No other ancillary charges such as; call center booking fees, airport taxes, government and security fees, change fees, travel insurance, pet charges, excess baggage, unaccompanied minor fees, TGVair train transfers, carbon off-setting, or charges for upgrades at the airports will be refunded.
