Author Topic: Uber  (Read 78645 times)

Offline mileagejunkie

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Re: Uber
« Reply #1275 on: April 20, 2017, 08:42:30 PM »
Anyone have any experience taking Uber from Lakewood to JFk? On the App the price I am getting is under 100. 1) will any driver actually take me, 2) will the price change drastically? For that price it is more convenient and not much more than parking and tolls.

You should call your driver as soon as he accepts the ride to give him heads up and see if he wants to cancel. Uber now has upfront pricing, you pay what you see. Contact them if you end up paying more for a refund. However, the price is ridiculously low, shows $62 right now, so I cannot say for sure.
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Offline User6669

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Re: Uber
« Reply #1276 on: April 22, 2017, 10:38:44 PM »
You should call your driver as soon as he accepts the ride to give him heads up and see if he wants to cancel. Uber now has upfront pricing, you pay what you see. Contact them if you end up paying more for a refund. However, the price is ridiculously low, shows $62 right now, so I cannot say for sure.

Take a screenshot.
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Offline Pesach

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Re: Uber
« Reply #1277 on: June 07, 2017, 11:47:08 PM »
I got an email from Starwood sign up for A new Uber account  enter promo spg2017 in payment section and get 20 dollars off first ride

Offline jose34

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Re: Uber
« Reply #1278 on: July 16, 2017, 08:08:02 AM »
Hi
I was hoping someone has some advice.
I got banned from Uber since  I think I used a VOIP line to register, it was parked with numberbarn.com but I planned to activate it later, however they are banning me and when I try to email them I get a dead and the same message every time. Any way I can speak to someone or have this resolved?

Offline lubaby

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Re: Uber
« Reply #1279 on: July 16, 2017, 08:13:58 AM »
Hi
I was hoping someone has some advice.
I got banned from Uber since  I think I used a VOIP line to register, it was parked with numberbarn.com but I planned to activate it later, however they are banning me and when I try to email them I get a dead and the same message every time. Any way I can speak to someone or have this resolved?
Can you just make a new account with a new phone number?
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Offline jose34

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Re: Uber
« Reply #1280 on: July 16, 2017, 04:21:16 PM »
I probably could, just i want to make sure they wont ban me again,
1.  since they see that I am using the same credit card ( since I already registered my american express card)
2.  Also I use my computer sometimes to call an uber and my browser does not always "remember me" so it might set off alarms bells and the same thing might happen.

I am trying to ask Uber but they just keep on sending me :

Hi ______,
Thanks for reaching out.
I've reviewed your account and saw activity that doesn’t comply with our Terms of Use.
As a result, we’ve determined that you’re no longer eligible to ride with Uber, and we’ve deactivated your account, effective immediately.

While we understand this news may be upsetting, our decision is final.

Online Saulius

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Re: Uber
« Reply #1281 on: July 16, 2017, 05:13:17 PM »
I probably could, just i want to make sure they wont ban me again,
1.  since they see that I am using the same credit card ( since I already registered my american express card)
2.  Also I use my computer sometimes to call an uber and my browser does not always "remember me" so it might set off alarms bells and the same thing might happen.

I am trying to ask Uber but they just keep on sending me :

Hi ______,
Thanks for reaching out.
I've reviewed your account and saw activity that doesn’t comply with our Terms of Use.
As a result, we’ve determined that you’re no longer eligible to ride with Uber, and we’ve deactivated your account, effective immediately.

While we understand this news may be upsetting, our decision is final.

Note: Uber might have a digital fingerprint of your device. E.g. Cell phones contain several unique hardware identification numbers, or fingerprints, for the phone’s specific Wi-Fi, Bluetooth, SIM card, and signal band, as well as the phone hardware itself.

See: https://en.wikipedia.org/wiki/Device_fingerprint

Online Saulius

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Re: Uber
« Reply #1282 on: July 16, 2017, 05:16:59 PM »
Hi
I was hoping someone has some advice.
I got banned from Uber since  I think I used a VOIP line to register, it was parked with numberbarn.com but I planned to activate it later, however they are banning me and when I try to email them I get a dead and the same message every time. Any way I can speak to someone or have this resolved?

With all respect, I would guess that you did something more than just use VOIP to register. Generally, you should be able to re-register with a real number, and they might request you to send them a copy of your ID, etc. but if that doesn't help, then probably there must be some other terms and conditions that you had violated?

Offline jose34

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Re: Uber
« Reply #1283 on: July 16, 2017, 06:43:26 PM »
That is what i'm trying to figure out. Besides for logging on from a few different countries and using my voip number I can't think of anything else and they wont give me any other information.

Online TimT

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Re: Uber
« Reply #1284 on: July 16, 2017, 06:49:19 PM »
Did you recently get a new number ?

Offline jose34

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Re: Uber
« Reply #1285 on: July 16, 2017, 06:59:13 PM »
Thanks for helping me out.
No but soon after I signed up a went to like two other countries and logged in from there.

Offline Ysturmwind

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Re: Uber
« Reply #1286 on: July 17, 2017, 04:10:20 PM »
I took an UberPool this morning where they quoted the fare as $8.63 including my Ride Pass, however the ride was very long and with a ton of traffic so in the end they charged me $30 ($46 total-$16 Ride Pass). I emailed them about it and they told me that if the ride takes a long time they can switch to regular billing. You can see below that at first they said the quoted fare is what I should have paid but because the actual fare was a lot higher they just switch systems without warning.

I pasted the email below and attached a screenshot of the receipt.

I responded asking for them to reduce the fare because I didnt agree to higher price, any ideas what other options I have? I am debating disputing the charge but I'm afraid that I'll get banned as a result. Anyone have experience with this?



MY RIDE PASS DIDN'T APPLY TO A TRIP
Monday, July 17, 2017 at 8:07:45 AM · uberPOOL
 
Happy to explain,

The price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. Please note that if demand is high and surge pricing is in effect, your upfront price will take this into account. It looks like this price wasn’t honored because estimated Pass trip fare is greatly different from the actual Pass trip fare.

When this happens, our system switches to charging based on the time and distance of the actual trip instead, using the rates that apply to the vehicle option you selected. Due to the increased demand, this trip was surging at a rate of 1.2 times the normal fare.

I can confirm that based on the pickup and drop off locations of the trip you took, this fare is correct.

Thank you.
 

Online TimT

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Re: Uber
« Reply #1287 on: July 17, 2017, 04:12:38 PM »
Just yesterday a driver told me that if it's long they charge more than quoted.

Offline mileagejunkie

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Re: Uber
« Reply #1288 on: July 17, 2017, 04:16:07 PM »
Just yesterday a driver told me that if it's long they charge more than quoted.
Shouldn't matter for UberPOOL, and you should be able to get your money back on X too.
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Offline mileagejunkie

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Re: Uber
« Reply #1289 on: July 17, 2017, 04:17:19 PM »
I took an UberPool this morning where they quoted the fare as $8.63 including my Ride Pass, however the ride was very long and with a ton of traffic so in the end they charged me $30 ($46 total-$16 Ride Pass). I emailed them about it and they told me that if the ride takes a long time they can switch to regular billing. You can see below that at first they said the quoted fare is what I should have paid but because the actual fare was a lot higher they just switch systems without warning.

I pasted the email below and attached a screenshot of the receipt.

I responded asking for them to reduce the fare because I didnt agree to higher price, any ideas what other options I have? I am debating disputing the charge but I'm afraid that I'll get banned as a result. Anyone have experience with this?



MY RIDE PASS DIDN'T APPLY TO A TRIP
Monday, July 17, 2017 at 8:07:45 AM · uberPOOL
 
Happy to explain,

The price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. Please note that if demand is high and surge pricing is in effect, your upfront price will take this into account. It looks like this price wasn’t honored because estimated Pass trip fare is greatly different from the actual Pass trip fare.

When this happens, our system switches to charging based on the time and distance of the actual trip instead, using the rates that apply to the vehicle option you selected. Due to the increased demand, this trip was surging at a rate of 1.2 times the normal fare.

I can confirm that based on the pickup and drop off locations of the trip you took, this fare is correct.

Thank you.

Just reply that the pick up location and drop off were the same and insist until they refund. Might take a few back and forth. Happens to me every few days and I always end up getting a refund. It's really their problem, many times they end up charging more with upfront fare, it should cover their losses as well.
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