Author Topic: Amazon  (Read 24258 times)

Offline Dan

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Re: Amazon
« Reply #45 on: November 24, 2015, 11:12:35 AM »
That's not what I'm upset about. What I'm mostly pissed off on is the fact that I lost my grandfathered ability of sharing my Prime.

The price of Prime just jumped from $20 to $99...
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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mrprez27

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Re: Amazon
« Reply #46 on: November 24, 2015, 12:31:02 PM »
I never had a bad CS experience with Amazon until tonight. Here's what happened:

A few weeks ago I got the Amazon Fresh trial. On Friday I noticed that I got charged 300 dollars for the Fresh membership (I was never told the free trial was about to expire, but that's not what I'm angry about), I quickly went to Amazon and downgraded my Fresh membership to a regular Prime membership. Looking on the side of the screen I noticed that it said my membership was set to renew next year November 20th instead of this coming up March. It also said I was charged $99 on November 20th 2015 (Friday's date).

I immediately contacted them to complain about this, my membership renewal wasn't due until March, why was I bring charged now? The guy on the phone sounded like he didn't take understand what I wanted but he said he'll issue a refund for the $99 membership fee.

Motzey Shabbos I get an email from one of the guys I share my Prime with asking why he was removed from the Prime. I went to check and lo and behold the rep didn't just refund the membership fee, he cancelled the Prime!

I right away got on the phone and the incompetent rep couldn't figure out what I wanted, she kept insisting that my membership started November 20th and that I got refunded for it and that if I want I can start a new membership now for 99 dollars.

As much as I tried explaining to her that I also had a membership that started in March and should have never been cancelled she kept insisting that my membership started November 20th and that there was no membership before that.

I finally hung up on her and decided to try chat instead. At the same time my wife got on the phone with a different rep. We were both going in circles with our respective reps for half an hour until finally the rep I was chatting with figured out what I was saying and offered a refund for the 4 months of unused Prime.

The problem now is that I have to get a new membership now and that means that the people I was sharing it with were bumped off, and with Amazon's new policy I can't bring them back on so now I'm stuck paying for Prime myself >:(

And for all this trouble all I got was $5 credit...

[/rant]

Wow...Ive had the total opposite experience....I got the AmazonFresh trial....over the month I've ordered around $150 (all unattended) groceries...(if you order frozen foods it includes dry ice to keep it cold which is neat)...each time I had a minor issue...

I"m very picky,...example : 1st order - The blueberries were a little unripe , 2nd order (which included a bunch of kosher meat)....I had some unripe bananas.

I used the AmazonFresh dedicated customer service (Fun Fact: For the whole NY there are 20 Reps for Fresh --- when I called I coincidently got in contact with the same person who I spoke to in the past and emailed...so I was curious how that was possible.... turns out its a 1/20 chance).

Anyhow...they automaticity refunded me everything....I told them it was just the blueberries but they still gave me a full refund on both orders. (Which I was happy to take). Just hope they dont penalise anyone (driver etc...)

They said :

"Please feel free to enjoy, donate or throw out all the food"...

Anyhow after I got the $300 charge...I asked them to cancel, they canceled...im actually on a student (free 6month) - in college now so I have a .edu -- prime -- which keeps getting extended due to them offering me free months of prime every other day when I have a issue....

---- they "downgraded" me to the 99$ but I told them to cancel and put me back at the $49 and they did.

I believe I also w/ a student account have "prime additional user" capabilities though im not sure...either way I dont have anyone listed so that issue didn't occur.

I know this wasn't really your issue but my major pros for Amazon Fresh -- seamless delivery (20 Poland spring gallon jugs to my door)...no backbreaking work. (though there's peapod and a bunch of other shopping services)

So, my major pro is Amazons customer service....especially regarding refunding on the food.

Sorry if this sounds like a testomonial haha

Offline JoeyShmoe

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Re: Amazon
« Reply #47 on: November 25, 2015, 11:14:58 PM »
I bought a phone on Amazon yesterday with guaranteed shipping by EOD today, this morning I got an email from Amazon that it was marked as shops. About 3 hours ago I got an email from UPS that delivery was rescheduled for EOD Friday. Can I expect any compensation from Amazon (especially since I won't have my item till after Thanksgiving)?
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Online gingyguy

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Re: Amazon
« Reply #48 on: November 25, 2015, 11:20:00 PM »
in my experience if you get after original estimated delivery date the chat reps always give you something if you ordered with prime they'll often extend ur prime for free for month or two. r give you a promo credit..... especially if you pull the " wont come till after thanksgiving card " :)
« Last Edit: November 25, 2015, 11:23:25 PM by gingyguy »
May you slide down the banister of happiness & get many splinters of success up your career.

Offline Josef.koney

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Re: Amazon
« Reply #49 on: November 25, 2015, 11:22:10 PM »
in my experience if you get after original estimated delivery date the chat reps always give you something..... especially if you pull the " wont come till after thanksgiving card " :)
+1 no need to pull any card... They always compansate...

Offline JoeyShmoe

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Re: Amazon
« Reply #50 on: November 25, 2015, 11:27:25 PM »
in my experience if you get after original estimated delivery date the chat reps always give you something if you ordered with prime they'll often extend ur prime for free for month or two. r give you a promo credit..... especially if you pull the " wont come till after thanksgiving card " :)

+1 no need to pull any card... They always compansate...

Thanks, I guess I'll chat with them tomorrow
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Offline yank

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Re: Amazon=This good deal?
« Reply #51 on: November 26, 2015, 12:02:39 AM »

Offline JoeyShmoe

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Re: Amazon
« Reply #52 on: November 26, 2015, 10:49:16 AM »
Thanks, I guess I'll chat with them tomorrow
They only gave me 1 month of Prime
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Online rileywiles23

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Re: Amazon
« Reply #53 on: November 26, 2015, 11:25:26 AM »

They only gave me 1 month of Prime
Them you ask them for some monetary compensation instead. I've done it many times.
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Offline JoeyShmoe

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Re: Amazon
« Reply #54 on: November 26, 2015, 11:30:17 AM »
Them you ask them for some monetary compensation instead. I've done it many times.
Too late now, thanks anyway
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Online TimT

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Re: Amazon
« Reply #55 on: November 26, 2015, 11:33:18 AM »
They only gave me 1 month of Prime
IME the rep said they could only give 1 month at a time. But they give promotions as well.

Offline JoeyShmoe

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Re: Amazon
« Reply #56 on: November 26, 2015, 11:34:22 AM »
IME the rep said they could only give 1 month at a time. But they give promotions as well.
Can I start another chat now? I don't think it makes sense
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Online TimT

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Re: Amazon
« Reply #57 on: November 26, 2015, 11:37:38 AM »
Can I start another chat now? I don't think it makes sense
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Offline JoeyShmoe

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Re: Amazon
« Reply #58 on: November 26, 2015, 11:38:24 AM »
TARB
I'll see if I get a chance later
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Re: Amazon
« Reply #59 on: November 26, 2015, 01:29:03 PM »
30 percent off shoes and other goods. 30blackfri is the code!