I never had a bad CS experience with Amazon until tonight. Here's what happened:
A few weeks ago I got the Amazon Fresh trial. On Friday I noticed that I got charged 300 dollars for the Fresh membership (I was never told the free trial was about to expire, but that's not what I'm angry about), I quickly went to Amazon and downgraded my Fresh membership to a regular Prime membership. Looking on the side of the screen I noticed that it said my membership was set to renew next year November 20th instead of this coming up March. It also said I was charged $99 on November 20th 2015 (Friday's date).
I immediately contacted them to complain about this, my membership renewal wasn't due until March, why was I bring charged now? The guy on the phone sounded like he didn't take understand what I wanted but he said he'll issue a refund for the $99 membership fee.
Motzey Shabbos I get an email from one of the guys I share my Prime with asking why he was removed from the Prime. I went to check and lo and behold the rep didn't just refund the membership fee, he cancelled the Prime!
I right away got on the phone and the incompetent rep couldn't figure out what I wanted, she kept insisting that my membership started November 20th and that I got refunded for it and that if I want I can start a new membership now for 99 dollars.
As much as I tried explaining to her that I also had a membership that started in March and should have never been cancelled she kept insisting that my membership started November 20th and that there was no membership before that.
I finally hung up on her and decided to try chat instead. At the same time my wife got on the phone with a different rep. We were both going in circles with our respective reps for half an hour until finally the rep I was chatting with figured out what I was saying and offered a refund for the 4 months of unused Prime.
The problem now is that I have to get a new membership now and that means that the people I was sharing it with were bumped off, and with Amazon's new policy I can't bring them back on so now I'm stuck paying for Prime myself
And for all this trouble all I got was $5 credit...
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