Author Topic: T-mobile service  (Read 1373 times)

Offline Yehuda57

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Re: T-mobile service
« Reply #15 on: June 16, 2015, 11:26:23 AM »
How bad is the Nigeala mid west campus?

No idea where or what that is. Am I missing a joke?
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Offline grodnoking

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Re: T-mobile service
« Reply #16 on: June 16, 2015, 11:27:55 AM »
No idea where or what that is. Am I missing a joke?
No Joke. Just want to know how bad service is there. Same campus as maravu
I'm not who you think I am.

Offline Yehuda57

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Re: T-mobile service
« Reply #17 on: June 16, 2015, 11:29:33 AM »
No Joke. Just want to know how bad service is there. Same campus as maravu

My Google searches are coming up with Arizona? I was talking about Nebraska and Iowa.
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Offline doovid d

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Re: T-mobile service
« Reply #18 on: June 17, 2015, 05:53:24 AM »
I heard they just put up a new tower in the Catskills.
so would you pay for an unlimited data plan (prepaid) if you were going to the Catskills

Online lubaby

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Re: T-mobile service
« Reply #19 on: June 17, 2015, 07:13:48 AM »
so would you pay for an unlimited data plan (prepaid) if you were going to the Catskills
You can sign up for a "Test Drive" free trial of T-Mobile for the first week you're there. Then if you find it to be suitable to your needs, you can get the prepaid option.

Engadget review.
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Offline Yammer

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Re: T-mobile service
« Reply #20 on: April 14, 2017, 05:17:00 PM »
T-Mobile just spent nearly $8 billion to finally put its network on par with Verizon and AT&T

(It will take years though)

http://www.theverge.com/2017/4/13/15291496/tmobile-fcc-incentive-auction-results-8-billion-airwaves-lte

Online sillypainter

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Re: T-mobile service
« Reply #21 on: April 14, 2017, 05:19:14 PM »
T-Mobile just spent nearly $8 billion to finally put its network on par with Verizon and AT&T

(It will take years though)

http://www.theverge.com/2017/4/13/15291496/tmobile-fcc-incentive-auction-results-8-billion-airwaves-lte

Not good news. Once they're on par they'll stop innovating.
« Last Edit: April 14, 2017, 05:41:18 PM by sillypainter »

Offline Sport

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Re: T-mobile service
« Reply #22 on: October 03, 2017, 07:03:26 PM »
I can really use some advice here, I'll try to keep the info short and to the point.
Back in may I ordered an s8 online and (thought) I had chose expedited shipping, but on the confirmation page it said ground shipping. I called t-mobileand they said they'll cancel the original order and reorder with expedited shipping. Apparently they never cancelled the original order and I recieved 2 phones. I called again amd was told that they can see the order was cancelled and not sure why they sent the 2nd phone and I should return it.
Thinking that I was being nice by not insisting that they pick up the phone,  I took my time returning it, and finally made it to a store in early August.
Currently, I noticed that I was still being billed for the phone. I called today to inquire about it and was told that they never recieved the phone, and I need to provide proof that I returned it to the store.
The rep also told me that she sees no record of them telling mw they would cancel my original order and I'm way outside of the return policy.
She also told me that my phoneis currently active on a phone number thats not in my account, and since its not in my account they cant share that information with me.
I tried escalating to no avail.
Any suggestions on what my next step should be?  Anyone have a contact at t-mobile?
Also, is there a way to track a phone with just the imei# even if it was never connected to any of my accounts?
Tia for any help.


Online yakov116

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Re: T-mobile service
« Reply #23 on: October 03, 2017, 07:37:34 PM »
I can really use some advice here, I'll try to keep the info short and to the point.
Back in may I ordered an s8 online and (thought) I had chose expedited shipping, but on the confirmation page it said ground shipping. I called t-mobileand they said they'll cancel the original order and reorder with expedited shipping. Apparently they never cancelled the original order and I recieved 2 phones. I called again amd was told that they can see the order was cancelled and not sure why they sent the 2nd phone and I should return it.
Thinking that I was being nice by not insisting that they pick up the phone,  I took my time returning it, and finally made it to a store in early August.
Currently, I noticed that I was still being billed for the phone. I called today to inquire about it and was told that they never recieved the phone, and I need to provide proof that I returned it to the store.
The rep also told me that she sees no record of them telling mw they would cancel my original order and I'm way outside of the return policy.
She also told me that my phoneis currently active on a phone number thats not in my account, and since its not in my account they cant share that information with me.
I tried escalating to no avail.
Any suggestions on what my next step should be?  Anyone have a contact at t-mobile?
Also, is there a way to track a phone with just the imei# even if it was never connected to any of my accounts?
Tia for any help.
Call again. I have had bigger issues it only takes a few calls
Money talks...mine says goodbye!

Offline Sport

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Re: T-mobile service
« Reply #24 on: October 03, 2017, 07:41:15 PM »
Call again. I have had bigger issues it only takes a few calls
I was on the phone with them for 2 hours, dont have the energy to go through that all over again.

Online yakov116

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Re: T-mobile service
« Reply #25 on: October 03, 2017, 07:43:42 PM »
I was on the phone with them for 2 hours, dont have the energy to go through that all over again.
The way to go about is call and make sure the first rep speaks ENGLISH?! If you are on tne phone for more that a half hour, it's not a good sign.

Call again explain that you were on the phone already for 2 hours etc.
Money talks...mine says goodbye!

Offline Sport

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Re: T-mobile service
« Reply #26 on: October 03, 2017, 07:44:47 PM »
The way to go about is call and make sure the first rep speaks ENGLISH?! If you are on tne phone for more that a half hour, it's not a good sign.

Call again explain that you were on the phone already for 2 hours etc.
All the reps i spoke to spoke english. I spoke with 3 diffrent reps supposedly each one was a higher up superviser.

Online yakov116

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Re: T-mobile service
« Reply #27 on: October 03, 2017, 07:46:50 PM »
All the reps i spoke to spoke english. I spoke with 3 diffrent reps supposedly each one was a higher up superviser.
Don't look for a supervisor I never found that helping with them. The first rep can do it all. I happen to have more successful times with regular reps.

I had an issue where they gave me a $3,000 Crédit for a mistake I made. You need to get there right rep.
Money talks...mine says goodbye!

Offline Sport

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Re: T-mobile service
« Reply #28 on: October 03, 2017, 07:47:38 PM »
Don't look for a supervisor I never found that helping with them. The first rep can do it all. I happen to have more successful times with regular reps.

I had an issue where they gave me a $3,000 Crédit for a mistake I made. You need to get there right rep.
Ok thats reassuring, thanks.

Online yakov116

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Re: T-mobile service
« Reply #29 on: October 03, 2017, 07:49:06 PM »
Ok thats reassuring, thanks.
How many years are you with them and how many lines?
Money talks...mine says goodbye!