Tweet them? Email?
Did both. First they offered W south beach at same price (have c&p reservation). Then when I said let me decide tomorrow, she said no problem will be in touch at 10am. I then received a email saying there is a huge points difference and there is no c&p availability in any surrounding hotels so to bad. I tried to get thru to the same lady again but of course she disappeared. This is after she gave me her "email" and "direct" number.
That sucks. Why didn't you immediately accept SB?