Call them. Just did it 2 days ago, took 5 minutes on the phone.u
thanks, just canceled, some Indian guy had put me 30 minutes on hold for one stupid cancelation, I saw online 2 minutes later that it was canceled, I stayed on the phone just for the fun of it, after 30 minute when he came back I asked him why does it have to take 30 minutes, he answered that he had kind of error, so why did I see right away online when you put me on hold that it's canceled, he didn't know what to answer me, I literally knocked down the phone after a minute.