Attempting to: Book a J award showing on UA.com from CLE to YVR via EWR for 25K with a connection greater than 4 hours.
UA callback line: Routed to India, said can't be booked for 25K.
UA 1K line: Could not book for 25K. Rep tried to force open a shorter connection but failed.
Alternate attempt: Booked YVR-EWR in J.
UA callback line: Could not add CLE-EWR at 25K rate.
UA 1K line: Could not add CLE-EWR at 25K rate.
Alternate attempt: Cancelled award, did not return to inventory immediately, but did return the next day.
UA 1K line: Escalated to supervisor and booked award at 25K rate.