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Author Topic: Disputing A Charge with Chase  (Read 5570 times)

Offline Yehuda25

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Disputing A Charge with Chase
« on: April 20, 2015, 05:52:17 PM »
I had a hotel with a BRG that they approved, then decided 1 month later that it was forfeited because I did not book with a valid credit card.

I stayed by the hotel and they required a cc for incidentals, Mine wasn't on me, so a friend that was with me provided his card (the hotel clerk promised that the room was already paid for and they just needed a card for incidentals). The next week IHG charged him for the full stay. Any chance of wining a charge-back/dispute?

TIA
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Offline Einstein

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Re: Disputing A Charge with Chase
« Reply #1 on: April 20, 2015, 05:58:24 PM »
Quote from: Yehuda25 on April 20, 2015, 05:52:17 PM
I had a hotel with a BRG that they approved, then decided 1 month later that it was forfeited because I did not book with a valid credit card.

I stayed by the hotel and they required a cc for incidentals, Mine wasn't on me, so a friend that was with me provided his card (the hotel clerk promised that the room was already paid for and they just needed a card for incidentals). The next week IHG charged him for the full stay. Any chance of wining a charge-back/dispute?

TIA
Title is misleading, U should write something about disputing a BRG that was previously approved in the Title
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #2 on: April 20, 2015, 06:02:50 PM »
Quote from: Einstein on April 20, 2015, 05:58:24 PM
Title is misleading, U should write something about disputing a BRG that was previously approved in the Title
not really, I was wondering how good chase with disputing these kinda things, im not disputing IHG, im disputing chase
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Offline Einstein

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Re: Disputing A Charge with Chase
« Reply #3 on: April 20, 2015, 06:03:30 PM »
Quote from: Yehuda25 on April 20, 2015, 06:02:50 PM
not really, I was wondering how good chase with disputing these kinda things, im not disputing IHG, im disputing chase
then I stand corrected
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Offline Aj3042

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Re: Disputing A Charge with Chase
« Reply #4 on: April 20, 2015, 07:47:45 PM »
Quote from: Yehuda25 on April 20, 2015, 06:02:50 PM
not really, I was wondering how good chase with disputing these kinda things, im not disputing IHG, im disputing chase
What do you mean you're disputing Chase? Aren't you disputing an IHG charge? So you're disputing IHG?
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #5 on: April 20, 2015, 08:22:58 PM »
Quote from: Aj3042 on April 20, 2015, 07:47:45 PM
What do you mean you're disputing Chase? Aren't you disputing an IHG charge? So you're disputing IHG?
disputing an ihg charge with chase, correct.
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Offline dovy2

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Re: Disputing A Charge with Chase
« Reply #6 on: April 20, 2015, 09:21:28 PM »
Should win
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #7 on: April 20, 2015, 09:23:01 PM »
Quote from: dovy2 on April 20, 2015, 09:21:28 PM
Should win
chase is good with disputes? I only have amex experience.
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Offline dovy2

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Re: Disputing A Charge with Chase
« Reply #8 on: April 20, 2015, 09:27:22 PM »
I only had one experience which  needed to be meditated, and in that case the chase rep definitely took my side. Was almost screaming at the other companies Rep that what she was saying doesn't make sense...
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #9 on: April 20, 2015, 09:29:39 PM »
Quote from: dovy2 on April 20, 2015, 09:27:22 PM
I only had one experience which  needed to be meditated, and in that case the chase rep definitely took my side. Was almost screaming at the other companies Rep that what she was saying doesn't make sense...
And my friend has a rep from their accounting dept. recorded admitting that it was a fraudulent charge.
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Offline 12HRS

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Re: Disputing A Charge with Chase
« Reply #10 on: April 20, 2015, 09:32:15 PM »
Quote from: Yehuda25 on April 20, 2015, 09:29:39 PM
And my friend has a rep from their accounting dept. recorded admitting that it was a fraudulent charge.

make sure that its allowed legally to record without consent in that location. don't want to get in trouble over the recording while winning the charge.
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #11 on: April 20, 2015, 09:51:19 PM »
Quote from: 12HRS on April 20, 2015, 09:32:15 PM
make sure that its allowed legally to record without consent in that location. don't want to get in trouble over the recording while winning the charge.
good point, thanks.
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #12 on: April 20, 2015, 09:54:38 PM »
Quote from: 12HRS on April 20, 2015, 09:32:15 PM
make sure that its allowed legally to record without consent in that location. don't want to get in trouble over the recording while winning the charge.
I am very familiar with the laws in the US, because I record all the time, this was in Canada though. Apparently it is legal there as well, so I should be good to go.

http://blog.privacylawyer.ca/2006/07/can-you-record-telephone-calls-without.html
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Offline Aj3042

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Re: Disputing A Charge with Chase
« Reply #13 on: April 20, 2015, 09:58:14 PM »
Quote from: Yehuda25 on April 20, 2015, 09:23:01 PM
chase is good with disputes? I only have amex experience.
IME depends which Chase card. I once had to dispute 2 charges, from same merchant, same amounts, one on CSP one on SWP (Premier). The SWP gave me big issue, had to HUCA numerous times until they listened to me. CSP was painless, I'm assuming because it's a "higher level" card.
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #14 on: April 20, 2015, 09:59:37 PM »
Quote from: Aj3042 on April 20, 2015, 09:58:14 PM
IME depends which Chase card. I once had to dispute 2 charges, from same merchant, same amounts, one on CSP one on SWP (Premier). The SWP gave me big issue, had to HUCA numerous times until they listened to me. CSP was painless, I'm assuming because it's a "higher level" card.
BH its a CSP then
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Offline Aj3042

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Re: Disputing A Charge with Chase
« Reply #15 on: April 21, 2015, 12:32:55 AM »
Quote from: Yehuda25 on April 20, 2015, 09:59:37 PM
BH its a CSP then
I've found CSP's to be just as good if not better than AMEX (some AMEX's at least) for these things.
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #16 on: April 21, 2015, 12:35:47 AM »
Quote from: Aj3042 on April 21, 2015, 12:32:55 AM
I've found CSP's to be just as good if not better than AMEX (some AMEX's at least) for these things.
intresting
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Offline eli1571

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Re: Disputing A Charge with Chase
« Reply #17 on: April 21, 2015, 04:53:37 AM »
I had a dispute on the BA card, service was terrible, took 4 months to get an answer till finally hearing I won the dispute,(partially because the merchants ignored their request for info) then the credit posted to my account, thenI suddenly see they reversed the credit because the merchant issued a rebuttal that's all they tell me nothing more, and keep saying if I want I can redispute it as first case is closed, when I tried redisputing it they said its to late its past the time frame. so that was it just had to give up as there was no one to talk to anymore.
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Offline Yehuda25

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Re: Disputing A Charge with Chase
« Reply #18 on: April 27, 2015, 04:05:17 PM »
Chase wants a copy of the cc statement with original charge :'(
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Offline yitrap

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Re: Disputing A Charge with Chase
« Reply #19 on: April 27, 2015, 06:23:20 PM »
Quote from: Yehuda25 on April 27, 2015, 04:05:17 PM
Chase wants a copy of the cc statement with original charge :'(

I'm missing something, why is that an issue?
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