Author Topic: Closing of Mileage Plus account  (Read 8395 times)

Offline john

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Closing of Mileage Plus account
« on: June 09, 2015, 07:22:15 PM »
Sequence of events.

1. I had been churning United Mileage plus card multiple times a year, using same way expressed on wiki, following same procedure.
2. In last churn, when I got usual 35K (Promotion+ AU) miles. I wrote for additional 20K using SM, citing there is a deal out (every time this has worked for me).
3. This time, I directly got a call from Chase, that I had been doing this a whole lot and this is fraud. they will inform Mileage Plus and United about it.
4. I got SM reply after 1 more day, that Chase will review and reply within 14 days.
5. Today I got letter from United, that there are irregularity within my account and they will temporarily suspend it pending review.
6. I tried logging in to my new Mileage Plus account. I never merged this time, as I was waiting for 20K additional to come then merge. no success. I tried logging in to my old MP account, where I merge all my miles. no success.
7. I called Mileage Plus account servicing, they mentioned both accounts are suspended for security reasons. gave me security people e-mail to write them e-mail.
8. I wrote e-mail to them to open my account.

I have never SOLD any miles. I have churned cards multiple times. I have used these mile to book tickets for me and my family for travel. I have large number of miles sitting in my old account. about 35-40K in newer one.

Any one having experience like this? Please post, what to expect? What to do? any guidance will be helpful.

Offline SearchGuy

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Re: Closing of Mileage Plus account
« Reply #1 on: June 09, 2015, 07:33:30 PM »
Looks like SM'ing Chase is risky on churns

Change topic to "Chase closing mileage plus account"
« Last Edit: June 09, 2015, 07:44:33 PM by SearchGuy »

Offline john

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Re: Closing of Mileage Plus account
« Reply #2 on: June 09, 2015, 07:48:06 PM »
As per letter, they will close my account and take all my miles if I violated any rules of mileage plus program. My question is only thing potentially I may be at fault is churning same credit card multiple times. This may be potential issue with chase.

Does it violate any rules of mileage plus program? I have not sold any miles ever to anyone. I have always used for either personal use or family use.

Can any one confirm- if churning credit card violates mileage plus rules of United?

Offline bermo

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Re: Closing of Mileage Plus account
« Reply #3 on: June 09, 2015, 08:07:28 PM »
How many times did you churn the card?

Offline SearchGuy

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Offline john

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Re: Closing of Mileage Plus account
« Reply #5 on: June 09, 2015, 09:17:43 PM »
How many times did you churn the card?
this was 2nd time for this year. First applied in Jan. 2nd in April.

Offline john

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Re: Closing of Mileage Plus account
« Reply #6 on: June 09, 2015, 09:18:34 PM »
Read chapter 6 of the t&c
http://www.united.com/web/en-US/content/mileageplus/rules/default.aspx?Mobile=1
I donot read anywhere that I can't get promotional miles twice in t&c of United. Am I missing anything?

Offline SearchGuy

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Re: Closing of Mileage Plus account
« Reply #7 on: June 09, 2015, 10:30:34 PM »
I donot read anywhere that I can't get promotional miles twice in t&c of United. Am I missing anything?
Duplicate accounts in the Program will be subject to cancellation and only the applicable credited mileage, excluding any enrollment or other bonus, will be transferred to any remaining account.

Offline ilherman

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Re: Closing of Mileage Plus account
« Reply #8 on: June 09, 2015, 10:43:53 PM »
I think you'll be fine. Chase was in terrible pain that someone played around with them so they called up UA to take care of you since on their end they can not do anything, UA as a brother in law from Chase promptly suspended your account. I think that when UA will look into this matter they will see that you did not violate any T&C and they will reopen the account.
You can say what you think when you think what you say.

Offline Ez

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Re: Closing of Mileage Plus account
« Reply #9 on: June 10, 2015, 12:33:56 AM »
I think you'll be fine. Chase was in terrible pain that someone played around with them so they called up UA to take care of you since on their end they can not do anything, UA as a brother in law from Chase promptly suspended your account. I think that when UA will look into this matter they will see that you did not violate any T&C and they will reopen the account.
If only the Shviger would be here to take care :-)

Offline ChaimMoskowitz

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Re: Closing of Mileage Plus account
« Reply #10 on: June 10, 2015, 02:10:03 AM »
I think you'll be fine. Chase was in terrible pain that someone played around with them so they called up UA to take care of you since on their end they can not do anything, UA as a brother in law from Chase promptly suspended your account. I think that when UA will look into this matter they will see that you did not violate any T&C and they will reopen the account.
Chase can claw back the miles.
I just found a new supply of forks!

Offline john

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Re: Closing of Mileage Plus account
« Reply #11 on: June 10, 2015, 10:44:09 AM »
Duplicate accounts in the Program will be subject to cancellation and only the applicable credited mileage, excluding any enrollment or other bonus, will be transferred to any remaining account.
Yes. Good Thanks for highlighting it to me. So given this T&C. do they take miles only from newly created account back - which is 35-40K. or from old account, which is much larger balance. for now both accounts are under suspension.

Offline john

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Re: Closing of Mileage Plus account
« Reply #12 on: June 10, 2015, 10:46:06 AM »
I think you'll be fine. Chase was in terrible pain that someone played around with them so they called up UA to take care of you since on their end they can not do anything, UA as a brother in law from Chase promptly suspended your account. I think that when UA will look into this matter they will see that you did not violate any T&C and they will reopen the account.
Chase, could have canceled my card. terminated my account and could have canceled my all cards. they did none of it. all mycredit cards are working fine. just they turned me in to United, which suspended my account. Do you think, Chanse may have put a stop on any new card applications for me? What If I apply another chase card, will they deny me?

Offline Hershelsdeals

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Re: Closing of Mileage Plus account
« Reply #13 on: June 10, 2015, 10:54:33 AM »
Chase, could have canceled my card. terminated my account and could have canceled my all cards. they did none of it. all mycredit cards are working fine. just they turned me in to United, which suspended my account. Do you think, Chanse may have put a stop on any new card applications for me? What If I apply another chase card, will they deny me?
Chase may be in the process of shutting you down.

Offline john

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Re: Closing of Mileage Plus account
« Reply #14 on: June 29, 2015, 09:15:47 PM »
Final resolution.
1. Mileage plus send email that, I opened XX accounts. It should be only 1 account per customer. So I need to be careful with it. Can't keep on opening more accounts. No mention of churning of cards or anything ...
2. Merged both accounts and opened it back to me in my original account with larger miles. I can now use my miles.
3. Nothing done by chase, other than turning me in to mileage plus and making me go thru the hassle for last few weeks. All my cards are open. They never closed anything. I am now going to close some to churn few more cards.

In nutshell- no damage done, after all the drama. Churning continues.

Offline ilherman

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Re: Closing of Mileage Plus account
« Reply #15 on: June 29, 2015, 09:17:23 PM »
As one smart man said  ;)

Final resolution.
1. Mileage plus send email that, I opened XX accounts. It should be only 1 account per customer. So I need to be careful with it. Can't keep on opening more accounts. No mention of churning of cards or anything ...
2. Merged both accounts and opened it back to me in my original account with larger miles. I can now use my miles.
3. Nothing done by chase, other than turning me in to mileage plus and making me go thru the hassle for last few weeks. All my cards are open. They never closed anything. I am now going to close some to churn few more cards.

In nutshell- no damage done, after all the drama. Churning continues.
I think you'll be fine. Chase was in terrible pain that someone played around with them so they called up UA to take care of you since on their end they can not do anything, UA as a brother in law from Chase promptly suspended your account. I think that when UA will look into this matter they will see that you did not violate any T&C and they will reopen the account.
You can say what you think when you think what you say.

Offline Yehuda57

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Re: Closing of Mileage Plus account
« Reply #16 on: June 30, 2015, 09:19:15 AM »

Offline MosheD

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Re: Closing of Mileage Plus account
« Reply #17 on: June 30, 2015, 09:29:05 AM »
As one smart man said  ;)
Not bad. I think ilherman should be best ofed
Edit: I see he already was. Good job

Offline ilherman

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Re: Closing of Mileage Plus account
« Reply #18 on: June 30, 2015, 09:30:53 AM »
Hey - thanks guys  ;D
You can say what you think when you think what you say.

Offline compddd

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Re: Closing of Mileage Plus account
« Reply #19 on: June 30, 2015, 10:30:32 AM »
So you're going to churn more right away? Isn't that as they say, "poking the bear"?

Prudent to wait a bit maybe?