We have 6 children ages 4 weeks to 12 years, 2 of them lap children, we booked 6 mileage tickets @12,500 miles each, and reserved seats together as two rows back to back.
The evening before my flight l when I attempted online check-in, I got a warning that children cannot be in exit row seats. The issue was that we weren't in exit row seats.
I called customer service, and was assured that it's a website glitch that is treating it as exit row seat.. and not to worry, in her system (and the one at the airport) it's not exit row seat.. so we should just skip the online check-in with no worries.
We got to the airport, and got no assigned seats at check-in.. the checking person saw only 3 seats together.. and said that at the gate they can do a better job accomodating us.
At the gate, the female agent was really nice and right away said she had us as 3 together and started working on the rest.
Then this rude male agent interjected that he would take over, mumbled something, and rudley told us to take our seats while we await seat assignment (my 11 year old noticed and right away and pointed it out to me as well).
They ended up splitting us all over the plane.. and they were extremely mean about it as well. My kids were literally crying, and they were just yelling at us to hurry up and get to our seats.
We sat in seats 17B - 19B - 26E - 26F - 31A - 31B
My kids are ages 4 weeks, 23 months, 7, 9, 11, 12.
I was horrified to find out after the flight that my 11-year old and a 9-year-old couldn't use the bathroom all flight, b/c the heavyset person in the aisle seat was asleep. I myself was stuck in a middle seat with a lap child 15 rows apart, so I wasn't aware of this.
They kept telling me that next time I should book seats and not wait for the airport to get 6 seats together.. this wasn't what happened. I had seats reserved!!!