I ordered 2 (in separate orders). On the 2nd, I was able to call their London call center and get it rerouted to the NY store. On the first one, I was too late, as it had already been put out for shipment. (surprising, as I was told that it usually takes 2 days to put it out for shipment) The customer service agent, was nice however, and agreed to give an accommodation on the shipment cost of both orders.