Received a cancellation email.
Same... And a lame excuse too..
Whats the excuse ?
Thank you for your interest in our organic seeds! Unfortunately, the coupon you used is no longer valid and your order 0 has been cancelled.
Please feel free use the code Happyness5 for 5% off of our "Ready to Grow" collection and stay tuned for more promotions and offers!
Best,
Jasmine Jackson
Community Happyness Guru
Back to the Roots
424 2nd St. Oakland, CA 94607
Tel: 510.922.9758 | Fax: 510.922.9568
So they sent a follow-up email:
Why your order was cancelled (follow up email)
Dear, XXXXXX
This is Jasmine from Back to the Roots again. I want to extend my sincere apologies for my brief message last week as well as give you a little more context as to why your order was cancelled.
The "More Seeds Please" coupon was a printed promotion that came with the purchase of our Water Garden. Unfortunately, this coupon code was leaked on over 50 websites and within 30 minutes, we recieved 3000+ orders. The coupon code has since been deemed invalid.
That being said, I would love to work with you and your community to offer special promotions. Please feel free follow up with the website you found our code on! I'll be reaching out to each site directly to arrange official coupons and promotions!
As a small company, we really value your support and feedback. Please let me know if you have any other questions.
Best regards,
Jasmine Jackson
Community Happyness Guru
Back to the Roots