Been 1/4 for myself and my wife.
Chatted and called before, nobody home in that place anymore.
Finally got a great US based agent who manually issued 7.5K SPG to each of us and the 5K MR owed to me from buying the Prime gift membership!
What a shame she doesn't have a direct line
Thanks for the reminder. I have to follow up for 15k points between 3 family members' cards.
What sucks is that, IME, you need to pretend to be the card holder. So even once I'm successful on my cards, I have to hang up and play the CSR roulette wheel again for my DW's cards etc...