This is what the terms say, but i seem to be getting conflicting info on the phone. Anyone with real time experience?
Cancellation:
If your reservation was made more than 7 days prior to your travel date: Cancellation is allowed in most cases before 9pm Mountain Time the day after you book your ticket for a full refund of the base fare and taxes, with no airline-imposed cancellation fee. A few airlines, such as Spirit, Frontier, Allegiant and Southwest Airlines, may have different timelines for cancellations. Call us for details at .