Author Topic: aliexpress master thread  (Read 527 times)

Offline since1492

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aliexpress master thread
« on: January 04, 2017, 05:32:39 PM »
my brother has an old long standing aliexpress account and he asked me to use my credit card so i gave it to him. after he used it for a payment they returned the payment and froze his account asking for proof of identity including a picture of the credit card and a picture of the statement!! there is no way I am sending that but is this fraud? is there another way to unlock the account? has anyone had this expirience before?

ps I looked and I didn't find a thread that disscusses this please let me know if i am mistaken.
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Re: aliexpress master thread
« Reply #1 on: January 04, 2017, 06:13:03 PM »
Why not send them what they want then after they release the funds get a new cc number

Offline Pinreb

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Re: aliexpress master thread
« Reply #2 on: January 04, 2017, 10:05:57 PM »
I had the same issue.
I tried to use my card and it was blocked by chase because they suspected fraud, so i tried my sil card and a few days after submitting the payment they asked for proof and cancelled my order. So i sent a pic of my ID, CC, and CC statement through their website, of course blurred out all the personal info except the info they already had (ex name, address, cc #, etc.). Finally after a month they replied that they need the same for the other card. Did not want to bother again sending my sil info so i ignored and opened a new account, they did request the same thing again so i sent everything over again and after about a month they sent me a email that my account/payment is good. Since then i always order without any problems.

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Re: aliexpress master thread
« Reply #3 on: November 12, 2017, 11:45:08 PM »
Is this a normal thing to happen with aliexpress?

I ordered an item, it came very poorly wrapped (no bubble wrap, just one of those gray plastic bags like you get clothing from Amazon in). The item is bent in 3+ places and cracked in one place, barely usable (if at all). I contacted the seller, who is offering me a 20% discount since the item is damaged. I explained that it's unusable, so they offered me a 30% discount instead. They say that since they are a small business and have a lot of expenses, and they had to pay to ship it all the way to me, it's not fair of me to expect a full refund.

Is that a normal thing to expect? What should I do? Open an aliexpress dispute? Dispute the charge with amex?

TIA
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Offline ludmila

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Re: aliexpress master thread
« Reply #4 on: November 13, 2017, 12:03:16 AM »
Is this a normal thing to happen with aliexpress?

I ordered an item, it came very poorly wrapped (no bubble wrap, just one of those gray plastic bags like you get clothing from Amazon in). The item is bent in 3+ places and cracked in one place, barely usable (if at all). I contacted the seller, who is offering me a 20% discount since the item is damaged. I explained that it's unusable, so they offered me a 30% discount instead. They say that since they are a small business and have a lot of expenses, and they had to pay to ship it all the way to me, it's not fair of me to expect a full refund.

Is that a normal thing to expect? What should I do? Open an aliexpress dispute? Dispute the charge with amex?

TIA
Amex. I never bought anything on Aliexpress , but I heard quite a few horror stories that make me stay away, the Chinese customer service and way of doing things is different.
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Offline talmid chuchem

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Re: aliexpress master thread
« Reply #5 on: November 13, 2017, 02:27:19 AM »
Amex. I never bought anything on Aliexpress , but I heard quite a few horror stories that make me stay away, the Chinese customer service and way of doing things is different.
Why not try the AliExpress dispute first?

Offline Emkay

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Re: aliexpress master thread
« Reply #6 on: November 13, 2017, 03:38:03 AM »
Is this a normal thing to happen with aliexpress?

I ordered an item, it came very poorly wrapped (no bubble wrap, just one of those gray plastic bags like you get clothing from Amazon in). The item is bent in 3+ places and cracked in one place, barely usable (if at all). I contacted the seller, who is offering me a 20% discount since the item is damaged. I explained that it's unusable, so they offered me a 30% discount instead. They say that since they are a small business and have a lot of expenses, and they had to pay to ship it all the way to me, it's not fair of me to expect a full refund.

Is that a normal thing to expect? What should I do? Open an aliexpress dispute? Dispute the charge with amex?

TIA
The AliExpress dispute process has worked for me on more than one occasion.

Offline Luvisrael

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Re: aliexpress master thread
« Reply #7 on: November 13, 2017, 06:23:04 AM »
I had the same issue.
I tried to use my card and it was blocked by chase because they suspected fraud, so i tried my sil card and a few days after submitting the payment they asked for proof and cancelled my order. So i sent a pic of my ID, CC, and CC statement through their website, of course blurred out all the personal info except the info they already had (ex name, address, cc #, etc.). Finally after a month they replied that they need the same for the other card. Did not want to bother again sending my sil info so i ignored and opened a new account, they did request the same thing again so i sent everything over again and after about a month they sent me a email that my account/payment is good. Since then i always order without any problems.
IME , when i live chatted them, and requested to be given priority, it took less than 24 hours to get approved.

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Re: aliexpress master thread
« Reply #8 on: November 13, 2017, 07:54:23 AM »
Why not try the AliExpress dispute first?
The AliExpress dispute process has worked for me on more than one occasion.
Will try. Will they expect me to pay to ship the damaged item back to China? Now the seller offered me a full refund if I pay to send them the item back.
Workflowy. You won't know what you're missing until you try it.

Offline Emkay

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Re: aliexpress master thread
« Reply #9 on: November 13, 2017, 07:55:10 AM »
Will try. Will they expect me to pay to ship the damaged item back to China? Now the seller offered me a full refund if I pay to send them the item back.
In my cases it was a refund without shipping anything.
What's the value of your purchase?

Offline Luvisrael

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Re: aliexpress master thread
« Reply #10 on: November 13, 2017, 07:55:23 AM »
Will try. Will they expect me to pay to ship the damaged item back to China? Now the seller offered me a full refund if I pay to send them the item back.
I wudnt. just do amex return protection.

Offline Luvisrael

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Re: aliexpress master thread
« Reply #11 on: November 13, 2017, 07:57:42 AM »
Is this a normal thing to happen with aliexpress?

I ordered an item, it came very poorly wrapped (no bubble wrap, just one of those gray plastic bags like you get clothing from Amazon in). The item is bent in 3+ places and cracked in one place, barely usable (if at all). I contacted the seller, who is offering me a 20% discount since the item is damaged. I explained that it's unusable, so they offered me a 30% discount instead. They say that since they are a small business and have a lot of expenses, and they had to pay to ship it all the way to me, it's not fair of me to expect a full refund.

Is that a normal thing to expect? What should I do? Open an aliexpress dispute? Dispute the charge with amex?

TIA
For the future, i always look  at the feedback of every item im looking to buy. in many cases, there are multiple sellers that sell with better service and for cheaper, for the exact same item. 

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Re: aliexpress master thread
« Reply #12 on: November 13, 2017, 08:03:52 AM »
In my cases it was a refund without shipping anything.
What's the value of your purchase?
Not that expensive, about $5
For the future, i always look  at the feedback of every item im looking to buy. in many cases, there are multiple sellers that sell with better service and for cheaper, for the exact same item. 
Good idea :) thanks!
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