I called; said that he can only do business accounts, not residential....
I have a business account and my price keeps creeping up. Every time I set a maximum for the auto-bill to credit card, a few months later the charge doesn't go through because it's above the maximum threshold I put for automatic billing.
I started at under $60 for internet and phone with no taxes and no modem fees, and am now up to over $111 due to rate increase, modem fees, and some taxes.
I tried calling Optimum to get a better deal, but the agent on the phone was steadfast that I can't get a better deal.
Is my only option to switch to Verizon for a month or two, and then get them to offer me something in order to switch back?