Author Topic: Need help with a RJ equipment change  (Read 1372 times)

Offline zow

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Need help with a RJ equipment change
« on: April 04, 2017, 09:33:35 PM »
Hi,
My son and his friend are flying the following itinerary tomorrow (4/6)
One ticket:
DEL-AUH
AUH-CAI
Second ticket:
CAI-AMM
AMM-TLV

Both tickets, all in J, were purchased via AmexTravel (with BizPlat points, not that it matters).

The problem is that RJ has changed the equipment on CAI-AMM. The RJ  phone rep says that they do not have a "downgrade" policy, meaning that if the pax was booked in J but ends up flying in Y, they don't compensate. Instead, they put the pax on an earlier flight or a later flight in the cabin that was ticketed. Problem is that they only arrive in CAI two hours before the flight, so they can't take an earlier CAI-AMM flight, and they don't want to take the later CAI-AMM flight, because then they will need to spend the night in AMM airport and won't get back to TLV until Friday morning...not ideal.

I can certainly HUCA to RJ and see if I can get some compensation from a different agent, but the guy said that he asked his supervisor.  I am on the phone with Amex Travel to see if they can help.  I guess best case would be that the boys stay on the flight that is ticketed, still get to use the business class lounge in AMM, and get some compensation. Can I expect Amex to provide compensation?

The other point is that maybe flying in J for the CAI-AMM leg isn't such a big deal... it's only a few hours, right?

Thanks for any advice.

Offline BarryLincoln

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Re: Need help with a RJ equipment change
« Reply #1 on: April 04, 2017, 09:40:39 PM »
CAI to AMM is probably not the longest flight and I can't imagine that J on that flight will be anything to write home about...


Offline shaulyaakov

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Re: Need help with a RJ equipment change
« Reply #2 on: April 04, 2017, 09:47:35 PM »
CAI to AMM is probably not the longest flight and I can't imagine that J on that flight will be anything to write home about...
Presumably you should be entitled to something but I assume there's no laws protecting you in Amman.

Offline hvaces42

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Re: Need help with a RJ equipment change
« Reply #3 on: April 04, 2017, 09:49:45 PM »
http://forums.dansdeals.com/index.php?topic=13574.0

A little rusty Doc? should have posted here.

Also, as itinerary ends in TLV look into Israeli compensation laws
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline zow

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Re: Need help with a RJ equipment change
« Reply #4 on: April 04, 2017, 09:50:42 PM »
CAI to AMM is probably not the longest flight and I can't imagine that J on that flight will be anything to write home about...
right, like 90 minutes.  Lucky reviewed it last year on EMB175 -- it looked nice.  http://onemileatatime.boardingarea.com/2017/01/18/royal-jordanian-business-class-embraer-175-review/

But I get it: it's just 90 min.

Offline zow

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Re: Need help with a RJ equipment change
« Reply #5 on: April 04, 2017, 09:54:19 PM »
http://forums.dansdeals.com/index.php?topic=13574.0

A little rusty Doc? should have posted here.

Also, as itinerary ends in TLV look into Israeli compensation laws

I'm smiling. Thanks. Yes, in retrospect, you're right re the location.
Interesting thought about TLV and Israeli compensation laws.  I wouldn't have thought it would be so, given that the leg in question is chutz l'aretz.

Should I get Amex to reticket in Y, or just let the boys get to CAI and deal with it? I don't want them to get to CAI and be told that their seats are gone.
At the same time, I don't want to reticket and give up any rights to compensation.

Offline Yosel

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Re: Need help with a RJ equipment change
« Reply #6 on: April 30, 2017, 04:05:45 PM »
how was their experience on RJ as jews??? davening etc.? planning a trip with my son for yom kipur using AA points