Author Topic: Best AA Phone Numbers for Help  (Read 7564 times)

Offline Ashi

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Best AA Phone Numbers for Help
« on: April 05, 2017, 01:49:50 PM »
 PLEASE HELP ME!
I booked a mileage ticket for April 23 for the way back ticket for my families Pesach trip on Friday the 31st. After paying I got a page that says it would take a few hours to be ticketed.
I thought I was taken care of. I never received an email.

I just realized today that I never got a confirmation email and now they claim I never paid and I have no proof. My credit card company also does not have proof. I do not want to pay the extra 375 dollars for booking my family of 5.
The supervisors that I spoke with were very not nice and claim I never bought it and they will not waive the fee.

Can someone please provide me with the right numbers to call to get people that can waive the fee.

Offline as2

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Re: Best AA Phone Numbers for Help
« Reply #1 on: April 05, 2017, 02:04:22 PM »
PLEASE HELP ME!
I booked a mileage ticket for April 23 for the way back ticket for my families Pesach trip on Friday the 31st. After paying I got a page that says it would take a few hours to be ticketed.
I thought I was taken care of. I never received an email.

I just realized today that I never got a confirmation email and now they claim I never paid and I have no proof. My credit card company also does not have proof. I do not want to pay the extra 375 dollars for booking my family of 5.
The supervisors that I spoke with were very not nice and claim I never bought it and they will not waive the fee.

Can someone please provide me with the right numbers to call to get people that can waive the fee.
Were the miles deducted from your account? If so there is proof of a transaction, if not, just rebook. If any money was charged to a card, it will be on record as proof and can be tracked with the transaction ID. If not, there is no loss and rebook...What fee are you talking about?
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Offline lubaby

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Re: Best AA Phone Numbers for Help
« Reply #2 on: April 05, 2017, 02:06:45 PM »
Were the miles deducted from your account? If so there is proof of a transaction, if not, just rebook. If any money was charged to a card, it will be on record as proof and can be tracked with the transaction ID. If not, there is no loss and rebook...What fee are you talking about?

$75 close in fee x5 = $375.

Offline as2

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Re: Best AA Phone Numbers for Help
« Reply #3 on: April 05, 2017, 02:09:12 PM »
$75 close in fee x5 = $375.
Gotcha.
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Offline Ashi

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Re: Best AA Phone Numbers for Help
« Reply #4 on: April 05, 2017, 02:11:39 PM »
Exactly the close in fee.

I even had a page that said it might take a few hours for it to be ticketed.

I also spoke to a supervisor about using the reduced mileage award code after booking a ticket and she said I can and asked me for the locator I gave her it and she said that I booked a AA anytime award ticket and only milesaaver can use the code.

Offline Ashi

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Re: Best AA Phone Numbers for Help
« Reply #5 on: April 05, 2017, 02:13:46 PM »
I remember reading on Dansdeals that there is a phone number that gets you certain flight agents that are more helpful. Anyone know where I can find those posts?

Offline Ashi

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Re: Best AA Phone Numbers for Help
« Reply #6 on: April 05, 2017, 02:49:35 PM »
I got the close in fee waived!!!

Boruch Hashem!

Offline lubaby

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Re: Best AA Phone Numbers for Help
« Reply #7 on: April 05, 2017, 02:54:38 PM »
I got the close in fee waived!!!

Boruch Hashem!
Powers of HUCA  :)

Care to share what happened on this call?

Offline yelped

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Re: Best AA Phone Numbers for Help
« Reply #8 on: April 05, 2017, 03:14:23 PM »
I got the close in fee waived!!!

Boruch Hashem!
Great

Offline mochjas

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Re: Best AA Phone Numbers for Help
« Reply #9 on: April 05, 2017, 03:23:25 PM »
Powers of HUCA  :)

Care to share what happened on this call?
hes been on the site for 9 years and has 70 posts I dont think hes here to help anyone just here for when he needs help

Offline as2

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Re: Best AA Phone Numbers for Help
« Reply #10 on: April 05, 2017, 03:34:12 PM »
hes been on the site for 9 years and has 70 posts I dont think hes here to help anyone just here for when he needs help
+1 skim through his posts
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Offline Ashi

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Re: Best AA Phone Numbers for Help
« Reply #11 on: April 05, 2017, 04:18:12 PM »
I am sorry that there is so much animosity for not helping out more. You are right that I do not help out as much as I should and could. I am not as involved as I used to be. I was with Dansdeals or ctownbochur.blogspot.com from 14 years ago, but the forums never were a major focus of my attention. I have helped people in person including someone that is now very involved in the forums. That being said I will try to help out more in the future.

I called again and explained the situation to a regular CSR, as I find that sometimes the supervisors are meaner and are more invested in the company and a regular nice csr will help more.
I tried to have her sympathize with my situation and asked if she could please help and she did!



Offline as2

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Re: Best AA Phone Numbers for Help
« Reply #12 on: April 05, 2017, 04:19:53 PM »
I am sorry that there is so much animosity for not helping out more. You are right that I do not help out as much as I should and could. I am not as involved as I used to be. I was with Dansdeals or ctownbochur.blogspot.com from 14 years ago, but the forums never were a major focus of my attention. I have helped people in person including someone that is now very involved in the forums. That being said I will try to help out more in the future.

I called again and explained the situation to a regular CSR, as I find that sometimes the supervisors are meaner and are more invested in the company and a regular nice csr will help more.
I tried to have her sympathize with my situation and asked if she could please help and she did!
Thank you for the response!
Memories last forever, make them while you can.