Delta is so happy this happened at the right moment
Indeed.Hopefully all of this will introduce some humility to the airlines, whose profits have boosted their arrogance, which in turn leads them to make the experience of dealing with them worse.
Forgive the dumb question but isn't the inherent competition of a free market economy supposed to provide natural checks and balances for this? If so what is going wrong here? Is it that aviation is so regulated? Can you explain this to me?
Checks and balances did not ensure that there are never abuses. The public backlash from this is likely much more powerful than anything a regulator could have done.
Bad timing on UA ap update.https://mobile.twitter.com/undefined/status/851602092468731906/photo/1